Halima Khatoon
Canada
Summary
A full-time position in Business Development/Sales where I can demonstrate my technical and business skills and contribute to the company. To apply and further develop accumulated skills and knowledge in Business Development, Marketing and Corporate Communication, Project & Operations Management, Strategic Media buying/selling/planning, Client Relations Management, Key Account Management, Out of Home Media, TV Advertising and Digital media.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Landline
05.2024 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
Customer Service Representative
Routes Car Rental
02.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales and Marketing
Icone Technology
01.2010 - 01.2020
- Managed all technical and commercial aspects of Out of Home contracts, developed sales initiatives and tools, performed day-to-day product sales and marketing activities, networked with clients, provided technical and application support, identified and developed new markets, supervised and managed teams, handled bid documents, and represented the company in high-profile direct sales.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Communicated sales and marketing strategies to multiregional teams in varying languages utilizing support staff present.
Senior Sales Manager
Zee Network
01.2009 - 01.2010
Senior Sales
JCDecauxMEA
01.2008 - 01.2009
Sales Manager
Emirates Advertising
01.2005 - 01.2007
Media Manager
MAT Advertising
01.2004 - 01.2005
Senior Supervisor
Emirates Airlines, Marhaba
01.2000 - 01.2004
Education
Passenger service/Regulations Flight System/Civil Aviation
03.2003
Marketing and Finance
01.2003
Ticketing & Travelling
01.1997
High School - undefined
01.1994
Skills
- Windows
- MS Office (Word, Excel and PowerPoint)
- Internet browsing
- Scheduling
- Account updating
- Paperwork Processing
- Product Knowledge
Certification
- Required topics for the Customer Service Standard training
- Requirements of the Employment Standard
- General Requirements
- Requirements of the Information and Communications Standard
- Call it out: racism, racial discrimination and human rights
- Human Rights 101 3rd Edition (2020)
- Infection Prevention and Control (IPAC): Basic Awareness Training
- Occupational Health And Safety Awareness For Supervisors in 5 Steps
- PRIVACY LEGISLATION TRAINING
- Safety Knowledge Evaluation (SKE)
- Sales Training
- Worker Health and Safety Awareness in 4 Steps
- Working Together - The Code and the AODA
- Basic Life Support - BLS HCP - CPR (Adult / Child / Infant / Choking) Automated External Defibrillation / First-Aid
LANGUAGES
English - Native or Bilingual
Hindi - Full Professional
Arabic - Full Professional
Bengali - Native or Bilingual
Urdu - Full Professional
ADDITIONAL INFORMATION
Valid Canadian Driving License holder.
PROFESSIONAL EXPERIENCE
- Managed all technical and commercial aspects of Out of Home contracts, managing, coordinating and liaising with all stakeholders: Government, Media Agencies, Technical Teams, Finance, Admin and Legal teams.
- Developed Sales Initiates and tools leading to company growth in direct coordination with the higher management and the Sales, Marketing and business development teams.
Timeline
Customer Service Representative - Landline
05.2024 - 04.2025
Customer Service Representative - Routes Car Rental
02.2024 - Current
Sales and Marketing - Icone Technology
01.2010 - 01.2020
Senior Sales Manager - Zee Network
01.2009 - 01.2010
Senior Sales - JCDecauxMEA
01.2008 - 01.2009
Sales Manager - Emirates Advertising
01.2005 - 01.2007
Media Manager - MAT Advertising
01.2004 - 01.2005
Senior Supervisor - Emirates Airlines, Marhaba
01.2000 - 01.2004
Cosmos Institute - , Marketing and Finance
Al Shamsi Travel Agency - , Ticketing & Travelling
Grammar School - High School,
Emirates Training College - , Passenger service/Regulations Flight System/Civil Aviation
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