Halima Darve
St Catharines,ON
Summary
Results driven Sales and Customer Service Professional with 4+ years of experience in retail sales, outbound sales, customer service, and technical support. Proven success in cold calling, lead generation, upselling, and managing 120+ customer interactions daily while consistently delivering exceptional customer experiences. Experienced with CRM systems and relationship building, seeking to contribute to a high performing inside sales team.
Sales professional with proven track record in driving revenue growth and customer satisfaction. Strong ability to collaborate with teams and adapt to changing market needs. Expertise in client relationship management, negotiation, and strategic planning. Reliable and focused on delivering impactful results.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Sales Advisor
CDS Costco Wholesale
09.2023 - Current
- Increased sales by 20% through engaging product demonstration and clear communication.
- Built strong customer relationships, improving satisfaction and repeat interactions which increased business by notable 15% by repeat customers and referrals.
- Served as primary contact for 100+ customers daily, addressing inquiries and fostering relationships.
- Coordinated special events and promotions to enhance customer engagement, resulting in 30% faster response time.
Senior Operations Executive
Concentrix
12.2022 - 05.2023
- Utilized CRM tools and ticketing systems to uphold quality benchmarks, ensuring consistent service delivery.
- Streamlined response processes to improve efficiency and service speed.
- Resolved technical problems for high volume international inquiries via calls and emails, enhancing customer support experience.
- Enhanced customer satisfaction by addressing feedback and implementing retention strategies through Feedback and Retention.
Senior Customer Service Executive
Nectar Labs
10.2020 - 10.2022
- Led team of 5, training on cold calling and lead generation processes to enhance outreach effectiveness.
- Managed 120+ outbound calls daily, delivering personalized client support that addressed individual needs.
- Managed 120+ outbound calls daily to deliver tailored client support.
- Led a team of 5 team members and trained them through the entire of process of cold calling & lead generation.
Education
Graduate Certificates - International Business & Supply Chain Logistics Management
Fleming College
Peterborough, ONBBA - undefined
D Y Patil Iniversity
NAVI Mumbai, IndiaSkills
- Cold Calling, Lead Generation & Upselling
- Objection handling
- CRM & Ticketing Systems
- Problem Solving
- Communication & Technical Support
- Team work and Collaboration
Languages
English
Hindi
Certification
- IBM Data Analytics with Excel
- SAP Technology
- CIFFA
Timeline
Sales Advisor
CDS Costco Wholesale
09.2023 - Current
Senior Operations Executive
Concentrix
12.2022 - 05.2023
Senior Customer Service Executive
Nectar Labs
10.2020 - 10.2022
BBA - undefined
D Y Patil Iniversity
Graduate Certificates - International Business & Supply Chain Logistics Management
Fleming College