Halima Clottey
Calgary,AB
Summary
Dynamic and results-oriented professional with a proven track record at Scot Young LTD, excelling in guest relations and residential cleaning. Skilled in employing cleaning techniques and inventory management, alongside exceptional communication abilities. Demonstrated ability to enhance customer satisfaction and maintain high standards of cleanliness, contributing to a positive and inviting environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Housekeeper
Scot Young LTD
07.2015 - 12.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Operated electronic backpack vacuums and floor sweepers.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Verified cleanliness and organization of storage areas and carts..
- Restocked room supplies such as facial tissues for personal touch with every job.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Sales Associate
Fruits and Passion
11.2011 - 12.2015
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Sales Associate
Staples
07.2009 - 09.2011
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationship
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Diploma -
St Michael Catholic High School
Windsor, ONBachelor Of Arts - Liberal Arts And Professional Studies
University of Windsor
Windsor, ONSkills
- Guest Relations
- Residential Cleaning
- Cleaning techniques
- Supply Inventory Management
- Restroom detailing
- Window Cleaning
- Cleaning bathrooms
- Waste disposal
- Housekeeping
- Excellent oral and written communication
- Chemical Handling
- Health and safety compliance
- Mopping and sweeping
- Hazardous chemical training
- Window Washing
- Vacuuming and sweeping
- Teamwork
- Physically strong
Languages
English
Full Professional
Certification
Microsoft Office Specialist Certification
ELT Administration and Customer Service Training
Womens Enterprise Skills Training
Timeline
Housekeeper
Scot Young LTD
07.2015 - 12.2019
Sales Associate
Fruits and Passion
11.2011 - 12.2015
Sales Associate
Staples
07.2009 - 09.2011
Diploma -
St Michael Catholic High School
Bachelor Of Arts - Liberal Arts And Professional Studies
University of Windsor
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