Haliey Wilson
Lancaster
Summary
Dedicated professional with extensive experience in customer service and safety procedures. Proven ability in inventory management and problem-solving, ensuring a welcoming environment and maintaining high standards. Recognized for building strong relationships with clients and effectively addressing their needs. Committed to excellence in all interactions.
Overview
3
3
years of professional experience
Work History
Sales Associate
Edys Smoke Shop
Lancaster
01.2026 - 04.2026
- Assisted customers with product selections and answered inquiries.
- Managed inventory levels and organized merchandise displays effectively.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of the store environment.
- Handled customer complaints professionally to ensure satisfaction.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Received and displayed product shipments on store retail shelves upon delivery.
Direct Support Professional
360 Behavioral Health
Palmdale
06.2025 - 01.2026
- Assisted individuals with daily living activities and personal care needs.
- Implemented behavior support plans to promote positive interactions.
- Collaborated with multidisciplinary teams to develop individualized care strategies.
- Documented client progress and reported changes to healthcare professionals.
- Provided emotional support and encouragement to clients during challenging situations.
- Maintained a safe and clean environment for clients at all times.
- Communicated effectively with families regarding client needs and updates.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted individuals in learning and developing new skills.
- Used approved crisis intervention techniques in emergency situations.
Pool Attendant
Precise Pool & Spa
Lancaster
09.2024 - 01.2025
- Conducted daily maintenance of the pool such as cleaning, skimming, and testing water chemistry.
- Educated guests on proper pool etiquette and safety procedures.
- Reported any damages or repairs needed immediately to management staff.
- Assisted customers with questions regarding maintenance of their swimming pools.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Added chemicals to adjust chlorine levels according to health department regulations.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
Team Member
Baskin Robins
Gilbert
01.2024 - 04.2024
- Greeted customers upon entering the store with friendly demeanor.
- Maintained safe food handling practices to prevent germ spread.
- Processed telephone orders, reviewing and verifying information for accuracy.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Informed customers about current ice cream flavors, ingredients and nutritional information.
- Managed inventory of ice cream, toppings, and serving supplies, restocking as necessary.
- Executed opening responsibilities
- Developed a loyal customer base through friendly and efficient service.
Receptionist
Nelson Glass & Mirror
Gilbert
08.2023 - 01.2024
- Answered and directed incoming calls using multi-line telephone system.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted visitors warmly, and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Arranged and cancelled appointments
- Assisted in resolving customer complaints and disputes.
- Confirmed accuracy of each glass order receipt.
Arcade Attendant
Vince's Pizza & Restaurant
Lancaster
02.2023 - 07.2023
- Performed preventative maintenance on arcade machines as needed.
- Monitored guests in the facility for safety purposes.
- Inspected all machines at the end of each shift to identify any faults or malfunctions.
- Managed operations of arcade attractions including bumper cars.
- Assisted all the customers throughout the restaurant.
- Maintained cleanliness of public restrooms throughout day and during closing hours.
- Ensured cleanliness of arcade space.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Resolved complaints from customers regarding issues related to their experience at the arcade.
- Tracked prize inventory, replenishing stock.
Education
High School Diploma -
Lancaster High
LancasterSkills
- Active Listening
- Safety procedures
- Inventory management
- Customer service
- Food safety
- Problem solving
- Multitasking Abilities
Education and Training
other
Timeline
Sales Associate
Edys Smoke Shop
01.2026 - 04.2026
Direct Support Professional
360 Behavioral Health
06.2025 - 01.2026
Pool Attendant
Precise Pool & Spa
09.2024 - 01.2025
Team Member
Baskin Robins
01.2024 - 04.2024
Receptionist
Nelson Glass & Mirror
08.2023 - 01.2024
Arcade Attendant
Vince's Pizza & Restaurant
02.2023 - 07.2023
High School Diploma -
Lancaster High