Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Timeline
Generic

Hali Ragona

Stoney Creek,ON

Summary

Confident professional with expertise in administrative and coordination roles, focused on enhancing organizational performance. Proven ability to streamline processes and foster team collaboration, contributing to corporate objectives. Strong interpersonal and problem-solving skills drive effective communication and project execution.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Secretary

HWCDSB
11.2024 - Current
  • Delivered secretarial and administrative support to staff, students, and families of HWCDSB.
  • Managed daily attendance records for Elementary and Secondary Schools.
  • Assisted Principal and teachers with various clerical tasks.
  • Ensured building security by screening all visitors effectively.
  • Answered phone calls and emails promptly, maintaining efficient communication.

Administrative Assistant / Field Support Coordinator

Cogeco Connexion
Hamilton, Ontario
09.2017 - 08.2024
  • Delivered comprehensive administrative support to field staff and management, enhancing operational efficiency through Workday Financial/Human Resource program.
  • Created purchase requisitions using Workday financial systems for procurement processes.
  • Validated contractor invoices and completed purchase orders to ensure timely payments.
  • Negotiated contracts, managing renewals and ongoing monitoring.
  • Supported Field Operation teams across Ontario in daily operational tasks.
  • Collaborated with teams on uniforms, absences, vacations, and Human Resources matters.
  • Validated timecards to maintain payroll accuracy and employee accountability.

Corporate Receptionist

Cogeco Canada LP
01.2003 - 09.2017
  • Managed front desk operations for Ontario Head Office and provided administrative support, ensuring smooth office functions.
  • Answered multi-line switchboard efficiently, directing calls appropriately.
  • Welcomed visitors, managed inquiries, and provided high quality assistance, maintaining a positive impression as the face of the company.
  • Managed mail room operations and mail/courier systems.
  • Monitored security procedures, verified visitor credentials, and maintained a safe work environment.

Customer Care - Call Centre

Cogeco Canada LP
Burlington, Ontario
09.2002 - 01.2003
  • Resolved billing concerns and service escalations, boosting customer satisfaction and retention.
  • Managed incoming customer phone calls efficiently to ensure quick resolutions.
  • Specialized in reconciling billing inquiries, fostering improved customer relations.
  • Promptly addressed service escalations to enhance overall customer experience.

Education

Some College (No Degree) - Medical Terminology I, Medical Terminology II, Microsoft PowerPoint, Microsoft Word, Microsoft Excel, Communications

Loyalist College

Skills

  • Client/Customer Service
  • Data Entry
  • Invoice Validation/Auditing
  • Requisition/PO Creation
  • Receptionist/Administrative Assistant
  • Team Collaboration
  • Meetings/Event planning
  • Records/Database Management

Certification

First Aid & CPR/AED level C, 06/01/23, 06/01/26

Volunteer Experience

Health & Safety Committee Member, 09/01/18, 08/31/24

References

References available upon request.

Timeline

Secretary

HWCDSB
11.2024 - Current

Administrative Assistant / Field Support Coordinator

Cogeco Connexion
09.2017 - 08.2024

Corporate Receptionist

Cogeco Canada LP
01.2003 - 09.2017

Customer Care - Call Centre

Cogeco Canada LP
09.2002 - 01.2003

Some College (No Degree) - Medical Terminology I, Medical Terminology II, Microsoft PowerPoint, Microsoft Word, Microsoft Excel, Communications

Loyalist College

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