Haley Vaughn
San Francisco,CA
Summary
Employee-experience focused Office Manager. Highly skilled with years of experience in various administrative roles. Talented in finding balanced solutions and resolving conflicts. Flexible, hard working, and ready to learn and contribute to your teams success.
Overview
8
8
years of professional experience
Work History
Office Manager
Astranis Space Technologies
05.2022 - Current
- Point person for all Office Business and supply ordering and handling.
- Ordered all consumables and drinks for 350+ employees in an 150,000 square foot facility.
- Onboarded 100+ new employees, as well as experience with offboarding.
- Worked on People Ops team and assisted with advancing HR strategies and initiatives
- Created various processes including Facilities Service Desk ticketing system, Events Scheduling, and VIP Guest Scheduling.
- Headed Major Company Events including major launch viewings and company wide holidays.
Patient Service Representative
Allergy and Asthma Medical Group
04.2018 - Current
- Managed registration desk by answering telephones and greeting incoming patients.
- Served patients by going above-and-beyond to offer exceptional support for all needs.
- Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member.
- Maintained full compliance with legal, health, and safety regulations.
- Kept all areas clean, organized and in line with company professional standards.
- Receiving and processing cash and credit card payments for medical services rendered.
- Inventoried and ordered supplies for entire office.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Technical Support Representative
Fresenius Medical Care
09.2016 - 04.2018
- Performed basic operation and troubleshooting of all Fresenius Peritoneal Dialysis Cyclers in a call-center environment.
- Maintained current knowledge of all applicable devices and/or troubleshooting techniques to continually provide effective technical support.
- Answered, screened and processed high volume of calls daily with call management system CRM.
- Resolved inquiries to consistently meet performance benchmarks.
- Trained new employees on processes to promote productivity team-wide.
- Handled patients effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Maintained confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements.
Store Clerk
Raley's Supermarket
02.2016 - 09.2016
- Satisfied customers with quick assistance, helping individuals locate products and check out.
- Kept drawers accurate, processing payments with minimal errors and verifying large bills.
- Supported strong sales with well-stocked and organized shelves.
- Fixed checkout merchandise displays with continuous resets during down periods.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
Education
Some College (No Degree) - Prenursing Studies
Los Medanos Community College
Pittsburg, CAHigh School Diploma -
Dozier-Libbey Medical High School
Antioch, CA06.2016
Skills
- Skilled in Microsoft, G Suite, Slack, and Canva programs
- Interacts effectively with diverse personalities
- Maintains composure during high-pressure scenarios
- Compliant in confidentiality agreements and ITAR regulations
- Exceptional customer service
- Reliable and trustworthy
- Problem resolution
- Highly adaptable
Surfing, Hockey, and Sewing.
I enjoy surfing, watching hockey, and mending clothes in my free time.
Timeline
Office Manager
Astranis Space Technologies
05.2022 - Current
Patient Service Representative
Allergy and Asthma Medical Group
04.2018 - Current
Technical Support Representative
Fresenius Medical Care
09.2016 - 04.2018
Store Clerk
Raley's Supermarket
02.2016 - 09.2016
Some College (No Degree) - Prenursing Studies
Los Medanos Community College
High School Diploma -
Dozier-Libbey Medical High School
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