Summary

Overview

Work History

Education

Skills

Surfing, Hockey, and Sewing.

Timeline

Haley Vaughn

San Francisco,CA

Summary

Employee-experience focused Office Manager. Highly skilled with years of experience in various administrative roles. Talented in finding balanced solutions and resolving conflicts. Flexible, hard working, and ready to learn and contribute to your teams success.

Overview

years of professional experience

Work History

Office Manager

Astranis Space Technologies

05.2022 - Current

Point person for all Office Business and supply ordering and handling.
Ordered all consumables and drinks for 350+ employees in an 150,000 square foot facility.
Onboarded 100+ new employees, as well as experience with offboarding.
Worked on People Ops team and assisted with advancing HR strategies and initiatives
Created various processes including Facilities Service Desk ticketing system, Events Scheduling, and VIP Guest Scheduling.
Headed Major Company Events including major launch viewings and company wide holidays.

Patient Service Representative

Allergy and Asthma Medical Group

04.2018 - Current

Managed registration desk by answering telephones and greeting incoming patients.
Served patients by going above-and-beyond to offer exceptional support for all needs.
Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member.
Maintained full compliance with legal, health, and safety regulations.
Kept all areas clean, organized and in line with company professional standards.
Receiving and processing cash and credit card payments for medical services rendered.
Inventoried and ordered supplies for entire office.
Adhered to HIPAA requirements to safeguard patient confidentiality.

Technical Support Representative

Fresenius Medical Care

09.2016 - 04.2018

Performed basic operation and troubleshooting of all Fresenius Peritoneal Dialysis Cyclers in a call-center environment.
Maintained current knowledge of all applicable devices and/or troubleshooting techniques to continually provide effective technical support.
Answered, screened and processed high volume of calls daily with call management system CRM.
Resolved inquiries to consistently meet performance benchmarks.
Trained new employees on processes to promote productivity team-wide.
Handled patients effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Maintained confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements.

Store Clerk

Raley's Supermarket

02.2016 - 09.2016

Satisfied customers with quick assistance, helping individuals locate products and check out.
Kept drawers accurate, processing payments with minimal errors and verifying large bills.
Supported strong sales with well-stocked and organized shelves.
Fixed checkout merchandise displays with continuous resets during down periods.
Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.