Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Haley Rogers

Hamilton,ON

Summary

Full-Time Teacher looking for a part-time job in the serving industry. Diligent server/bartender with solid background in providing exceptional customer service in high-paced environments. Can effectively manage tables and collaborate with kitchen staff to ensure smooth operations and satisfied patrons as demonstrated in the last year serving at Crooksy's as well as prior 5 years serving experience in the Zellers Restaurant. Adept at working under pressure, multi-tasking, and developing relationships with patrons to ensure return business. I am excited to bring my expertise to a new role leveraging my diverse skill set to deliver exceptional service and contribute to a thriving team environment.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Server/Bartender

Crooksy's
07.2024 - Current
  • Managing multiple tables while serving and bartending simultaneously without compromising service quality.
  • Serve food and beverages promptly with focused attention to customer needs.
  • Work with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivate warm relationships with regular customers.

Grade 8 Teacher

HWDSB
12.2020 - Current
  • Currently employed as a Grade 8 Teacher at HWDSB, where I create and implement engaging lesson plans to meet the diverse needs of students.
  • Collaborate with colleagues, parents, and support staff to support student development and well-being.
  • Mentor new teachers to help them effectively implement curriculum goals and objectives in their classrooms.

Server

Zellars Restaurant
09.2008 - 04.2013
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

Bachelor of Education -

Brock University
04-2020

Honors Bachelor of Arts -

McMaster University
04.2017

Social Service Work -

Mohawk College of Applied Arts And Technology
04-2019

Skills

  • Time Management
  • Adaptability
  • Fast Learner
  • Excellent Customer Service Skills
  • Food Safety Practices
  • Friendly and Outgoing Attitude
  • Guest engagement
  • Multitasking Skills
  • Collaboration

Certification

  • Smart Serve
  • Mental Health First Aid
  • SafeTalk
  • Anti-Racism and Anti-Oppression

Timeline

Server/Bartender

Crooksy's
07.2024 - Current

Grade 8 Teacher

HWDSB
12.2020 - Current

Server

Zellars Restaurant
09.2008 - 04.2013

Bachelor of Education -

Brock University

Honors Bachelor of Arts -

McMaster University

Social Service Work -

Mohawk College of Applied Arts And Technology

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Haley Rogers