HALEY PIMENTEL
Orange
Summary
Customer-focused and dependable professional with strong experience in retail operations, front desk management, and customer engagement. Proven ability to provide excellent service, handle transactions accurately, and maintain organized, efficient store environments. Skilled in multitasking, team collaboration, and creating positive shopping experiences. Seeking a Retail Store Associate role at Savers to contribute to store success and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Development Coordinator
UCI
Irvine, CA
03.2025 - Current
- Maintain accurate records and data entry, ensuring organization and attention to detail
- Communicate with a wide range of individuals, providing clear and professional support
- Assist with coordinating projects and events, ensuring smooth execution
Front Desk Manager & Content Creator
SunSpark Yoga
Orange, CA
05.2021 - Current
- Greet customers, manage check-ins, and provide a welcoming environment
- Process transactions accurately and maintain organized financial records
- Open and close the studio, ensuring cleanliness, safety, and readiness
- Handle customer inquiries and resolve issues to maintain satisfaction
- Support daily operations including scheduling and facility upkeep
Office Manager (Contract)
iHerb
Irvine, CA
04.2025 - 05.2025
- Manage front desk operations and support a high-volume environment
- Coordinate schedules, maintain organized records, and assist with daily operations
- Ensure a clean, organized, and efficient workspace
- Oversaw daily operations, ensuring smooth workflow and team collaboration.
- Implemented process improvements, enhancing office efficiency and productivity.
Patron Services Coordinator
Chapman University
Orange, CA
09.2022 - 03.2025
- Provide customer service in a fast-paced environment, assisting guests with questions and ticketing
- Handle transactions and maintain accuracy in sales and reporting
- Support event operations, ensuring a positive guest experience
- Developed and implemented training programs for staff to improve service delivery standards.
- Coordinated cross-departmental projects to enhance operational efficiency and collaboration.
Social Media & Marketing Coordinator
Chapman University
Orange, CA
05.2024 - 11.2024
- Collaborate with teams to support promotions and increase customer engagement
- Create content and assist with outreach efforts to drive attendance and participation
- Developed and executed marketing campaigns to enhance student engagement and retention.
- Coordinated promotional events, increasing visibility of university programs and initiatives.
Attractions Hostess
Disneyland Resort
Anaheim, CA
08.2013 - 02.2021
- Deliver exceptional guest service in a high-volume, fast-paced environment
- Manage lines, provide directions, and ensure guest safety and satisfaction
- Work collaboratively with team members to maintain smooth operations
- Handle guest concerns professionally and efficiently
- Welcomed guests and provided exceptional service to enhance visitor experiences.
- Coordinated attraction operations, ensuring adherence to safety protocols and operational guidelines.
Education
Master’s - Marketing for Culture and Art
University of Denver
Bachelor’s - Technical Theatre, American Studies
Cal State Fullerton
Skills
- Customer service & engagement
- Cash handling & POS systems
- Retail operations & store organization
- Merchandising & inventory support
- Team collaboration
- Time management & multitasking
- Store opening & closing procedures
- Problem-solving
- Communication skills
- Attention to detail
- Nonprofit experience
- Relationship building and management
Timeline
Office Manager (Contract)
iHerb
04.2025 - 05.2025
Development Coordinator
UCI
03.2025 - Current
Social Media & Marketing Coordinator
Chapman University
05.2024 - 11.2024
Patron Services Coordinator
Chapman University
09.2022 - 03.2025
Front Desk Manager & Content Creator
SunSpark Yoga
05.2021 - Current
Attractions Hostess
Disneyland Resort
08.2013 - 02.2021
Bachelor’s - Technical Theatre, American Studies
Cal State Fullerton
Master’s - Marketing for Culture and Art
University of Denver