Haley Murset
Dana Point,CA
Summary
I recently moved back to my home town and looking for a comfortable work environment that engages in and learning new skills and growing off the old skills. I really enjoy a fast paced work environment to keep my mind busy and focused.
Overview
8
8
years of professional experience
Work History
Barista
Old Town Coffee and Chocolates
06.2024 - 12.2024
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Packaged bagels, muffins and other food items for customer purchase.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
Bartender
Shamus T Bones
03.2020 - 11.2024
- Prepared and served alcoholic beverages
- Performed barback duties
- Ran food for customers
- Taking customers food orders as well as drink orders
- Serving the bar and preparing drinks for tables
- Served a bar that sat 29 seats as well as four tables in a section, seating four
- Having small talk with customers and creating a welcoming, fun environment
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Served high customer volumes during special events, nights, and weekends.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Sales Associate
Cole Haan Outlet
06.2017 - 03.2023
- Maintained organized, presentable merchandise to drive continuous sales
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for sales floor by pricing or tagging
- Educated customers on promotions to enhance sales
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Promoted brand awareness and utilized networking to increase brand development
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Greeted customers, helped locate merchandise and suggested suitable options
Line Cook
Sammy's BBQ
08.2018 - 03.2020
- Prepping food
- Making plates for dine in and for takeout
- Preparing large orders for catering
- Cleaning kitchen, doing dishes
- Opening and closing kitchen
- Taking orders and running food out
Education
College Credits - art courses, drawing, ceramics
Saddleback Community College
Mission Viejo, CAHigh School Diploma -
San Clemente High School
San Clemente, CA06.2018
Skills
- Opening and closing duties
- Dining room maintenance
- Up-selling
- Friendly and outgoing
- POS systems
- Cash register operation
- Workflow management
- Food preparation
- Cash handling
- Exceptional customer service
Hobbies and Interests
- Quad roller skating
- Drawing and painting
- Filming and creating roller skating edits
Timeline
Barista
Old Town Coffee and Chocolates
06.2024 - 12.2024
Bartender
Shamus T Bones
03.2020 - 11.2024
Line Cook
Sammy's BBQ
08.2018 - 03.2020
Sales Associate
Cole Haan Outlet
06.2017 - 03.2023
College Credits - art courses, drawing, ceramics
Saddleback Community College
High School Diploma -
San Clemente High School
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