Haley Muñoz
Toronto,ON
Summary
Small business manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 6-year history project managing book production for the world's leading learning company, organizing business operations, financial oversight and resource management to achieve smooth flow and successful projects. Leads procurement of resources, monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions.
Overview
7
7
years of professional experience
Work History
MANAGER OF SMALL BUSINESS
The Scribe Rare Bookstore
11.2022 - Current
- Enhanced small business efficiency by implementing optimized operational processes and procedures.
- Increased sales revenue through targeted marketing strategies and exceptional customer service.
- Managed financial aspects of the small business, including budgeting, forecasting, and expense tracking to ensure profitability.
- Developed strong relationships with suppliers and vendors to negotiate favorable pricing and secure timely deliveries.
- Streamlined inventory management systems, resulting in reduced waste and improved cost control.
- Promoted brand awareness through effective social media campaigns and community engagement initiatives.
- Coordinated successful promotional events that increased visibility within the local market area.
- Managed day-to-day operations, ensuring smooth workflow and efficient resource allocation across all areas of the business.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
PROJECT MANAGER, K-12 KINDERGARTEN-GR12
Pearson Education
01.2017 - 11.2022
- Managed multiple projects at once, both print and digital, including custom provincial programs with demanding schedules and budgets.
- Saw book production process from inception to printing/in stock.
- Created and monitored budgets and schedules throughout the entire production timeline.
- Hired external vendors for art, design, freelance editorial, and composition work.
- Coordinated with manufacturing teams and printers weekly.
- Managed offshore, onshore, and in-house teams.
- Project risk management and problem-solving/pivoting.
- Completed hard and soft proof checks and approved print jobs.
- Kept all senior leadership and stakeholders directly informed of project status, issues, and changes.
- Asset management and archiving at project end.
- DEI audits and remediation work on back-list titles.
Education
Bachelor of Arts - Double Major - English And Cultural Studies
Trent University
Post-Degree Certificate - Publishing: Book, Magazine, Electronic
Centennial College
Skills
- High attention to detail
- Risk management and pivoting especially in high stress situations
- Interpersonal skills and thoughtful communication
- Innovation and creativity
- Identifying areas to streamline and simplify businesses and workflow
- Wide range of knowledge in book related industry
- Rare and antiquarian book specialist and avid collector, seller
- Financial management in both corporate and small business
- Negotiation
- Analytical Thinking
Timeline
MANAGER OF SMALL BUSINESS
The Scribe Rare Bookstore
11.2022 - Current
PROJECT MANAGER, K-12 KINDERGARTEN-GR12
Pearson Education
01.2017 - 11.2022
Bachelor of Arts - Double Major - English And Cultural Studies
Trent University
Post-Degree Certificate - Publishing: Book, Magazine, Electronic
Centennial College
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