Haley Mathieson
72-1454 Pendrell Street, Vancouver,BC
Summary
Currently seeking a permanent Customer Success Consultant position with Sophos where I can apply my experience with the organization as well as my fourteen years of administrative and office experience. A dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with an outgoing, positive demeanor, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Account Manager/Customer Success Consultant
Eternity Modern/Northbanq Design Collection
09.2019 - 01.2024
- Daily management of the online store and the team to drive revenue growth & optimize customer experience
- Knowledge of various platforms and online sales strategies to be used to conduct digital sales or website conversions.
- Background in Shopify, Connect, Magento, Trello, Aircall, Reamaze, Gorgias, BigCommerce, Slack
- Educating customers about new products or services
- Strong technology skills including Microsoft, Google Suite Applications, E-Commerce platforms, EMR systems, CRM databases, report preparation, and multi-channel communication
Clinical Coordinator/Medical Office Assistant
Refine Cosmetic Surgery
09.2016 - 01.2019
- Managed daily front-end activities including patient care pre and post-visit, electronically organizing patient records in Milano and Plexia, Electronic Medical Record Systems, and promoting clinic services and exclusive pharmaceutical products
- Worked directly with Ophthalmic Plastic and Reconstructive Surgeon in preparing patients for surgery including monitoring blood pressure and heart rate levels and preparing and administering medication pre and post-surgery
- Communicated with different departments to ensure accurate patient information was relayed to facilitate seamless service
Clinical Coordinator
Dermal Laser Centre
02.2014 - 06.2016
- Coordinated front-end activities including scheduling, inquiries, accounts payable, and receivable
- Managed large patient correspondence with General Practitioners and technicians
- Organized patient records and updated files accordingly
- Developed product knowledge of pharmaceutical skin care and medical skin care machines
E-Commerce Specialist/Administrative Assistant
Eternal Skin Care/www.eskincarestore.com
03.2012 - 07.2014
- Engaged with customers through various online e-commerce platforms, addressing inquiries, providing product information, and ensuring positive shopping experience
- Created and managed product listings, ensuring accurate and compelling product descriptions, images, and pricing.
- Utilized Adobe Photoshop to edit images and web content to enhance brand image
- Developed and executed strategies to increase online sales revenue, conversion rates, and customer acquisition.
Education
Fashion Merchandising - Diploma
Blanche Macdonald Centre
Vancouver, BC05.2009
Skills
- Marketing & Advertising
- Customer Relationship Management
- Social Media Management
- Account Management
- Client Relations
- Event Production
- Retail Buying
- Communications
- Cross-Functional Collaboration
- Sales and Negotiation skills
Additional Information
MARKETING PROMOTIONS REPRESENTATIVE | 02/2011 to 05/2013
TM Events - Vancouver, BC
GUEST SERVICE ASSOCIATE | 03/2010 to 03/2012
Granville Entertainment Group - Vancouver, BC
MARKETING PROMOTIONS REPRESENTATIVE | 04/2010 to 02/2012
Mosaic Marketing - Vancouver, BC
SALES REPRESENTATIVE | 06/2008 to 11/2011
Beauté Prestige International - Vancouver, BC
Certification
Serving it Right Certification (updated) - Vancouver, BC | 2022
Nuda Canada Spray Tanning Certificate - Vancouver, BC | 2019
Etiquette Training - Vancouver, BC | 2013
Vivier Skin & SkinTx Training - Vancouver, BC | 2013
Loss Prevention Certification - Vancouver, BC | 2009
LK Collections, Fashion Wholesaling Internship - Vancouver, BC | 2009
Conflict Management Certification - Vancouver, BC | 2000
Timeline
Sales Account Manager/Customer Success Consultant
Eternity Modern/Northbanq Design Collection
09.2019 - 01.2024
Clinical Coordinator/Medical Office Assistant
Refine Cosmetic Surgery
09.2016 - 01.2019
Clinical Coordinator
Dermal Laser Centre
02.2014 - 06.2016
E-Commerce Specialist/Administrative Assistant
Eternal Skin Care/www.eskincarestore.com
03.2012 - 07.2014
Fashion Merchandising - Diploma
Blanche Macdonald Centre
Serving it Right Certification (updated) - Vancouver, BC | 2022
Nuda Canada Spray Tanning Certificate - Vancouver, BC | 2019
Etiquette Training - Vancouver, BC | 2013
Vivier Skin & SkinTx Training - Vancouver, BC | 2013
Loss Prevention Certification - Vancouver, BC | 2009
LK Collections, Fashion Wholesaling Internship - Vancouver, BC | 2009
Conflict Management Certification - Vancouver, BC | 2000
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