Haley Luttrull
Garden Grove
Summary
Dynamic barista with exceptional customer service skills honed at Starbucks, adept at upselling and fostering customer loyalty. Proven ability in quality control and menu memorization, ensuring high-quality beverage preparation. Recognized for creating a welcoming atmosphere and enhancing operational efficiency through effective time management and teamwork.
Overview
3
3
years of professional experience
Work History
Barista
Coffee Bean & Tea Leaf
03.2025 - Current
- Prepared and served high-quality beverages in accordance with company standards.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Engaged with customers, providing exceptional service and product recommendations.
- Operated espresso machines and other equipment to ensure optimal beverage quality.
- Participated in ongoing training sessions to improve coffee knowledge and customer service skills.
- Adhered to health and safety regulations while handling food and beverages.
- Collaborated with team members to create a positive store environment and improve workflow.
Barista
Strabucks
03.2022 - 12.2024
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
No Degree - English Language And Literature
Cypress College
Cypress, CA08-2027
West Valley High School
Hemet, CA06-2022
Skills
- Time management
- Friendly and outgoing
- Exceptional customer service
- Adaptive and creative
- Menu memorization
- Quality control
- Up-selling
Timeline
Barista
Coffee Bean & Tea Leaf
03.2025 - Current
Barista
Strabucks
03.2022 - 12.2024
No Degree - English Language And Literature
Cypress College
West Valley High School
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