Haley Leech
North Vancouver,BC
Summary
Dedicated Tsleil Waututh Member with a strong commitment to elderly care, supported by experience in supervising teams and enhancing client satisfaction. Proven leadership as Team Lead, ensuring comfort and safety for both clients and staff. Extensive involvement in community volunteering demonstrates a passion for serving others.
Overview
1
1
Certification
15
15
years of professional experience
Work History
TEAM LEAD
Happy Tails Small paws
North Vancouver
12.2025 - Current
- Assigned tasks to team members to streamline workflow and enhance team collaboration.
- Training and coaching coworkers
- Facilitated effective communication with clients to ensure understanding of services.
- Monitored playgroups to maintain safety and promote positive interactions among dogs.
- Handled dogs during playtime to ensure their safety and enjoyment.
- Provided medication to animals to support their health and recovery.
- Reported inventory needs to upper management to ensure adequate supplies.
- Distributed food according to dietary requirements.
- Provided friendly greetings to customers to enhance their experience.
- Captured and edited photos of events and activities to engage audience on social media.
Cashier/Customer Service/Sales Associate
The Granville Island Pet Treatery
01.2021 - 10.2024
- Processed customer transactions
- Customer service representative
- Managed incoming phone communications to assist customers effectively
- Sales
- Key holder for opening and closing
- Organized and shelved inventory
- Check off products we get in, price and put away
- Collaborated with manager on team tasks and independently managed responsibilities
- Drafted written communications for customer inquiries and team updates
Sales Associate/Cashier
Bosleys
North Vancouver, Canada
03.2019 - 11.2020
- Provided exceptional customer service
- Processed customer transactions with accuracy and speed
- Maintained cleanliness of sales area
- Managed opening and closing procedures as key holder
- Scheduled bath appointments to ensure optimal service flow
Door to door sales
Canadian Cancer Society
Abbotsford, Canada
06.2018 - 09.2018
- Conducted door-to-door sales to secure new customers.
- Developed and delivered persuasive sales pitches to effectively engage clients.
- Signed up individuals for monthly donations to support the cause.
ANIMAL ASSISTANT at DOG DAYCARE
Bark N Lounge
Langley, Canada
06.2014 - 03.2015
- Welcomed pet owners, scheduled appointments, and processed transactions efficiently
- Maintained cleanliness of facility to provide welcoming environment for pets and owners
- Oversaw front desk operations to ensure smooth customer interactions
- Completed nightly closing procedures
TEMPORARY DISHWASHER AND DIETARY AID
Jackman Manor
Aldergrove, Canada
09.2012 - 01.2013
- Executed dishwashing tasks in high-pressure kitchen environment, ensuring cleanliness and hygiene.
- Assisted in serving food to clients, contributing to positive dining experience.
- Tidied and cleaned tables and kitchen to maintain organized and sanitary workspace.
SUMMER DANCER
Langley Jiggers
Langley, Canada
07.2011 - 08.2011
- 6 week dance project at the Fort in Fort Langley
- Engaged audiences with native drumming performances, enriching their cultural experience
- Entertained visitors through Metis dancing, fostering cultural appreciation
- Taught basic dance steps to visitors, enhancing their understanding of dance
Education
CERTIFICATE -
Aldergrove Community Secondary School
Aldergrove, BC06-2012
Skills
- Sales
- Retail Sales
- Sales Strategy
- Cash Handling
- Cashiering
- POS
- Customer service
- Staff training
Certification
- Dog Daycare Owner Graduate, IAP Career College, 04/01/20
- Bridge Canine Care Graduate, Bridge Canine Care, 03/01/15
Volunteer Experience
Former Volunteer, Embark Dog Daycare, Signing in and out clients, Cleaning, Feeding lunches
Timeline
TEAM LEAD
Happy Tails Small paws
12.2025 - Current
Cashier/Customer Service/Sales Associate
The Granville Island Pet Treatery
01.2021 - 10.2024
Sales Associate/Cashier
Bosleys
03.2019 - 11.2020
Door to door sales
Canadian Cancer Society
06.2018 - 09.2018
ANIMAL ASSISTANT at DOG DAYCARE
Bark N Lounge
06.2014 - 03.2015
TEMPORARY DISHWASHER AND DIETARY AID
Jackman Manor
09.2012 - 01.2013
SUMMER DANCER
Langley Jiggers
07.2011 - 08.2011
CERTIFICATE -
Aldergrove Community Secondary School