Haley Lattman
Kamloops,BC
Summary
Customer-oriented Wait Staff with experience in the service industry. Excellent interpersonal communication and a proven history of excellent customer service and conflict resolution skills. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Home Care Provider
Eagles Nest Community And Aboriginal Services
01.2023 - 10.2023
- Developed strong rapport with clients and families, fostering trust and open communication channels for better care coordination.
- Promoted a safe home environment for clients by identifying potential hazards and implementing necessary adjustments.
- Prepared nutritious meals according to dietary requirements, contributing to improved overall health for clients.
- Educated clients about self-care techniques, empowering them to take an active role in managing their own health.
- Administered medication as directed by physician.
- Provided emotional support during challenging times, helping clients cope with illness or disability-related stressors more effectively.
- Created personalized care plans for clients that focused on their unique needs, preferences, and goals.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for clients at all times.
Restaurant Waiter
Mini Japan
08.2021 - 03.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Sales Associate
Outlaw An Urban Clothing Company
09.2021 - 02.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Painter
Student Works Painting
07.2021 - 09.2021
- Enhanced the appearance of residential and commercial spaces by skillfully applying paint and other finishes.
- Delivered high-quality painting services on time and within budget for a variety of clients.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Streamlined the painting process with efficient use of tools and equipment, reducing project costs.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
Barista
STARBUCKS COFFEE COMPANY
09.2019 - 08.2020
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Certificate - Education And Social Work
Thompson Rivers University
Kamloops, BC04.2025
High School Diploma -
Correlieu Secondary School
Quesnel, BC06.2021
Skills
- Professionalism
- Customer service
- Interpersonal skills
- Cash handling
- Positive attitude
- Service Quality
- Time management
- POS System Operation
Certification
- Food Safe Level 1, Interior Health- Valid until: March 24, 2028
- Emergency First Aid, St. John Ambulance - Valid Until January 18, 2026
Additional Information
- Katlynn Fisher, Assistant Director, Eagles Nest Community and Aboriginal Services - (250) 319-8463
- Junyoung Jung, Owner, Mini Japan - (778) 378-5543
- Meaghan Blakely, Coach, Wolf Pack Cheerleading - (250) 572-1372
Timeline
Home Care Provider
Eagles Nest Community And Aboriginal Services
01.2023 - 10.2023
Sales Associate
Outlaw An Urban Clothing Company
09.2021 - 02.2022
Restaurant Waiter
Mini Japan
08.2021 - 03.2022
Painter
Student Works Painting
07.2021 - 09.2021
Barista
STARBUCKS COFFEE COMPANY
09.2019 - 08.2020
Certificate - Education And Social Work
Thompson Rivers University
High School Diploma -
Correlieu Secondary School
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