Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Haley Lattman

Kamloops,BC

Summary

Customer-oriented Wait Staff with experience in the service industry. Excellent interpersonal communication and a proven history of excellent customer service and conflict resolution skills. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.

Overview

4
4
years of professional experience
3
3

Certifications

Work History

Home Care Provider

Eagles Nest Community And Aboriginal Services
01.2023 - 10.2023
  • Developed strong rapport with clients and families, fostering trust and open communication channels for better care coordination.
  • Promoted a safe home environment for clients by identifying potential hazards and implementing necessary adjustments.
  • Prepared nutritious meals according to dietary requirements, contributing to improved overall health for clients.
  • Educated clients about self-care techniques, empowering them to take an active role in managing their own health.
  • Administered medication as directed by physician.
  • Provided emotional support during challenging times, helping clients cope with illness or disability-related stressors more effectively.
  • Created personalized care plans for clients that focused on their unique needs, preferences, and goals.
  • Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for clients at all times.

Restaurant Waiter

Mini Japan
08.2021 - 03.2022
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Adhered to company guidelines and safety protocols for proper food handling and presentation.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.

Sales Associate

Outlaw An Urban Clothing Company
09.2021 - 02.2022
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Painter

Student Works Painting
07.2021 - 09.2021
  • Enhanced the appearance of residential and commercial spaces by skillfully applying paint and other finishes.
  • Delivered high-quality painting services on time and within budget for a variety of clients.
  • Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
  • Streamlined the painting process with efficient use of tools and equipment, reducing project costs.
  • Maintained a clean and organized workspace, minimizing disruptions for clients during projects.

Barista

STARBUCKS COFFEE COMPANY
09.2019 - 08.2020
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

Certificate - Education And Social Work

Thompson Rivers University
Kamloops, BC
04.2025

High School Diploma -

Correlieu Secondary School
Quesnel, BC
06.2021

Skills

  • Professionalism
  • Customer service
  • Interpersonal skills
  • Cash handling
  • Positive attitude
  • Service Quality
  • Time management
  • POS System Operation

Certification

  • Food Safe Level 1, Interior Health- Valid until: March 24, 2028
  • Emergency First Aid, St. John Ambulance - Valid Until January 18, 2026

Additional Information

  • Katlynn Fisher, Assistant Director, Eagles Nest Community and Aboriginal Services - (250) 319-8463
  • Junyoung Jung, Owner, Mini Japan - (778) 378-5543
  • Meaghan Blakely, Coach, Wolf Pack Cheerleading - (250) 572-1372


Timeline

Home Care Provider

Eagles Nest Community And Aboriginal Services
01.2023 - 10.2023

Sales Associate

Outlaw An Urban Clothing Company
09.2021 - 02.2022

Restaurant Waiter

Mini Japan
08.2021 - 03.2022

Painter

Student Works Painting
07.2021 - 09.2021

Barista

STARBUCKS COFFEE COMPANY
09.2019 - 08.2020

Certificate - Education And Social Work

Thompson Rivers University

High School Diploma -

Correlieu Secondary School
Haley Lattman