Haley Lapp
Carleton Place,ON
Summary
Eager to take on new challenges, loyal, competent & punctual.
Overview
9
9
years of professional experience
Work History
Dental Assistant
Heritage Dental
10.2021 - Current
- Assist dentist during a variety of treatment procedures including fillings, crowns, extractions and root canals.
- Prepare, sterilize dental instruments & equipment according to infection control protocols.
- Maintain accurate patient records & charting.
- Educate patients on oral hygiene, postoperative care, treatment procedures & treatment plans.
- Manage inventory & ensure operatory rooms are fully stocked & organized.
- Schedule appointments using Cleardent dental software.
- Document patient dental health information & medical history.
- Maintain a clean and sterile work environment to prevent cross-contamination and infection.
- Perform x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Enhance patient rapport by consistently delivering compassionate, supportive and professional care.
- Versatile & adaptable team member.
Cashier
Mitchell's Your Independent Grocer
10.2020 - 08.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Coupon processing.
- Handled cash, interact & credit card transactions.
- Provided exceptional customer service.
Purchasing Coordinator
Universal Packaging
07.2017 - 07.2020
- Communicated daily with global vendors via phone & email.
- Created & sent purchase orders.
- Data analysis.
- Forecasting.
- Created reports/documents.
- Submitted stock checks with multiple global vendors.
- Data integrity maintenance.
Sales Associate
Hudson's Bay
03.2016 - 06.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash, interact & credit card transactions.
- Provided exceptional customer service.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Certificate - Dental Assistant (Distance) Level I & II
Willis College
Ottawa, ON09-2024
Certificate - Medical Office Procedures
Algonquin College
Ottawa, ON04-2021
Certificate - Office Administrative Assistant
Okanagan College
Vernon, BC06-2017
High School Diploma -
Vernon Secondary School
Vernon, BC06-2016
Skills
- Proficient in Outlook, Excel, Word, Powerpoint, NetSuite (CRM), Google Workspace, Cleardent & Dentrix (dental software)
Timeline
Dental Assistant
Heritage Dental
10.2021 - Current
Cashier
Mitchell's Your Independent Grocer
10.2020 - 08.2021
Purchasing Coordinator
Universal Packaging
07.2017 - 07.2020
Sales Associate
Hudson's Bay
03.2016 - 06.2017
Certificate - Dental Assistant (Distance) Level I & II
Willis College
Certificate - Medical Office Procedures
Algonquin College
Certificate - Office Administrative Assistant
Okanagan College
High School Diploma -
Vernon Secondary School