Summary
Overview
Work History
Education
Skills
Timeline
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Haley Lapp

Carleton Place,ON

Summary

Eager to take on new challenges, loyal, competent & punctual.

Overview

9
9
years of professional experience

Work History

Dental Assistant

Heritage Dental
10.2021 - Current
  • Assist dentist during a variety of treatment procedures including fillings, crowns, extractions and root canals.
  • Prepare, sterilize dental instruments & equipment according to infection control protocols.
  • Maintain accurate patient records & charting.
  • Educate patients on oral hygiene, postoperative care, treatment procedures & treatment plans.
  • Manage inventory & ensure operatory rooms are fully stocked & organized.
  • Schedule appointments using Cleardent dental software.
  • Document patient dental health information & medical history.
  • Maintain a clean and sterile work environment to prevent cross-contamination and infection.
  • Perform x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Enhance patient rapport by consistently delivering compassionate, supportive and professional care.
  • Versatile & adaptable team member.

Cashier

Mitchell's Your Independent Grocer
10.2020 - 08.2021
  • Worked flexible schedule and extra shifts to meet business needs.
  • Coupon processing.
  • Handled cash, interact & credit card transactions.
  • Provided exceptional customer service.

Purchasing Coordinator

Universal Packaging
07.2017 - 07.2020
  • Communicated daily with global vendors via phone & email.
  • Created & sent purchase orders.
  • Data analysis.
  • Forecasting.
  • Created reports/documents.
  • Submitted stock checks with multiple global vendors.
  • Data integrity maintenance.

Sales Associate

Hudson's Bay
03.2016 - 06.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash, interact & credit card transactions.
  • Provided exceptional customer service.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

Certificate - Dental Assistant (Distance) Level I & II

Willis College
Ottawa, ON
09-2024

Certificate - Medical Office Procedures

Algonquin College
Ottawa, ON
04-2021

Certificate - Office Administrative Assistant

Okanagan College
Vernon, BC
06-2017

High School Diploma -

Vernon Secondary School
Vernon, BC
06-2016

Skills

  • Proficient in Outlook, Excel, Word, Powerpoint, NetSuite (CRM), Google Workspace, Cleardent & Dentrix (dental software)

Timeline

Dental Assistant

Heritage Dental
10.2021 - Current

Cashier

Mitchell's Your Independent Grocer
10.2020 - 08.2021

Purchasing Coordinator

Universal Packaging
07.2017 - 07.2020

Sales Associate

Hudson's Bay
03.2016 - 06.2017

Certificate - Dental Assistant (Distance) Level I & II

Willis College

Certificate - Medical Office Procedures

Algonquin College

Certificate - Office Administrative Assistant

Okanagan College

High School Diploma -

Vernon Secondary School

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Haley Lapp