Haley Lacey
Thedford
Summary
Professional administrative support specialist with robust experience in healthcare settings, ready to contribute effectively to unit operations. Known for strong organizational skills, effective communication, and ability to adapt to changing needs. Proven ability to collaborate with team members and achieve desired outcomes. Skilled in patient records management, scheduling, and providing exceptional customer service. Reliable and focused on delivering consistent results.
Overview
12
12
years of professional experience
Work History
Unit Clerk
Strathroy Middlesex General Hospital
03.2020 - Current
- Answering phones
- Scheduling appointments
- Knowledge of cerner
- Aiding nurses
- Helping schedule OB patients
- Taking patients to their appointments within the hospital
- Restocking gowns and gloves as needed
- Filling oxygen tanks as needed
- Keeping patient confidentiality
- Staying on task and being committed to the work I am doing
Medical Receptionist
Dr. George Farag
09.2020 - 12.2020
- Scan documents
- File documents in patients charts
- Beginner with Novari
- Checking patients in
- Calling patients to book appointments
- Rebooking cancellations
- Answering phones
- Novari
- Accuro EMR
- Use of Meditech
- Responding to voicemails
- Keeping patient confidentiality
- Working in a fast paced environment
- Staying calm under pressure
Assistant Manager
Pet Valu
01.2016 - 08.2019
- Filling customers special orders
- Completing stock orders for the store
- Handling customer complaints
- Going into the store on days off for special events
- Supervising staff members
- Going above and beyond what a staff member should do
- Counting the float
- Assisting in schedule making
- Planning special events for the store
- Creating a flyer for special events
Sales Representative
Payless Automart
09.2014 - 05.2015
- Making cold call sales
- Learning about vehicles when they would arrive
- Handling calls with banks
- Handling customer complaints
- Staying focused and on task
- Paying attention to detail
- Selling vehicles with high interest rates
Finance and Insurance Associate
Hyundai Pembroke
06.2013 - 09.2014
- Greeting customers
- Answering phone calls
- Filing
- Staying organized
- Selling life insurance on vehicles
- Selling extended warranty on vehicles
- Making phone calls to banks
- Scheduling appointments
- Keeping information confidential
Education
Certificate - Medical clerk
Lambton College
Sarnia, ON08.2020
Skills
- Medical Terminology
- Cash Handling
- Customer Service Skills
- Inventory
- Management
- Sales
- Scheduling
- Team Building
- Training
- Inventory Management
- Merchandising
- Word
- Microsoft Excel
- Microsoft Office
- Time Management
- Fast Learner
- EMR Systems
- Medical Office Experience
- Hospital Experience
- Clerical Experience
- Medical Scheduling
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
Languages
English
Professional Working
Timeline
Medical Receptionist
Dr. George Farag
09.2020 - 12.2020
Unit Clerk
Strathroy Middlesex General Hospital
03.2020 - Current
Assistant Manager
Pet Valu
01.2016 - 08.2019
Sales Representative
Payless Automart
09.2014 - 05.2015
Finance and Insurance Associate
Hyundai Pembroke
06.2013 - 09.2014
Certificate - Medical clerk
Lambton College
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