Summary
Overview
Work History
Education
Skills
Section name
Languages
Timeline
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Haley Kvamme

Estevan

Summary

Dynamic professional with extensive experience in front office operations, excelling in high-volume environments while maintaining efficiency and composure. Recognized for exceptional communication skills, strong organizational capabilities, and meticulous attention to detail. Collaborative team player dedicated to achieving results and adept at adapting to evolving demands. Expertise in scheduling, customer service, and administrative support ensures seamless daily operations and enhances overall productivity.

Overview

13
13
years of professional experience

Work History

Receptionist

Signal Direct Communications
02.2025 - Current
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
  • Maintained inventory of office supplies, preventing shortages and supporting daily operations.
  • Streamlined invoice processing, contributing to improved vendor relationships and financial management.

Licence issuer

SGI CANADA
12.2023 - 11.2024
  • Responsible for providing professional, accurate, efficient, and courteous advice to all clients with respect to the SGI Motor Licensing Issuing
  • File and store data properly and timely
  • Responsible for making sure that clients are following governmental licensing policy standards.
  • Evaluated applications, records, or documents to gather information about eligibility or liability issues of clients.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Housekeeper

Days Inn
03.2023 - 12.2023
  • Clean rooms each day, such as sanitizing surfaces and removing trash
  • Gathered laundry from rooms to wash and return when clean, including linens and clothing
  • Inspected common areas, such as the lobby, sitting areas and elevators, each day to identify potential hazards or messes
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Laborer/ Overhauler

SaskPower
10.2022 - 11.2022
  • Worked with heavy equipment to clean boilers for preparation of repairs
  • Fall arrest safety training along with air test safety, and confined space entry
  • Ability to lift 50+ pounds
  • Work shifts varying from 10-12 hours
  • Tool operation
  • Maintain clean and safe workspace at construction sites, safely disposing of heavy and hazardous materials.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.

Housekeeper

Canalta Hotels
05.2022 - 09.2022
  • Knowledge of OSHA safety guidelines.
  • Strong time management skills and proven history of workplace punctuality.
  • Good interpersonal and communication skills.
  • Clean up to 20 rooms per day, including check-outs.
  • Performed rotational deep cleanings as needed throughout the property.

Supervisor

Tim Hortons
01.2020 - 06.2022
  • Established and enforced clear goals to keep all employees on same level and working collaboratively.
  • Monitored employee performance and conducted retraining to correct problems and optimize productivity.
  • Maintained compliance with company policies, objectives and communication goals.
  • Increased safety awareness among employees, resulting in zero injuries.
  • Interviewed, hired and trained new employees.

Painter

Jean's painting
09.2018 - 12.2019
  • Performed repairs to defects in walls by patching holes and scrapes prior to project start.
  • Inspected work sites to measure dimensions, lay out work and estimate materials for each job.
  • Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
  • Covered floors before prepping, priming and painting all surfaces to protect them from chemicals and paint.

Custodian/operations

City of Estevan
08.2014 - 09.2018
  • Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, and office machines.
  • Immediately cleaned up spills and wet areas on floors resulting from ceiling leaks to prevent customer and personnel falls.
  • Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Prepare for concerts and other events by setting up staging, curtains, tables for attendees.

Assistant Manager

Pita central
04.2012 - 08.2014
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Delegated daily tasks to team members to optimize team productivity.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized schedules, workflows and shift coverage to meet expected business demands.

Education

High School Diploma -

Estevan Comprehensive School
06-2013

Skills

  • Organization skills
  • Time management
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling
  • Office administration
  • File management
  • Administrative support
  • Mail handling
  • Multi-line telephone operation
  • Document management

Section name

Classification: Highly Confidential

Languages

English
Professional Working

Timeline

Receptionist

Signal Direct Communications
02.2025 - Current

Licence issuer

SGI CANADA
12.2023 - 11.2024

Housekeeper

Days Inn
03.2023 - 12.2023

Laborer/ Overhauler

SaskPower
10.2022 - 11.2022

Housekeeper

Canalta Hotels
05.2022 - 09.2022

Supervisor

Tim Hortons
01.2020 - 06.2022

Painter

Jean's painting
09.2018 - 12.2019

Custodian/operations

City of Estevan
08.2014 - 09.2018

Assistant Manager

Pita central
04.2012 - 08.2014

High School Diploma -

Estevan Comprehensive School

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Haley Kvamme