Haley Inkpen
Fredericton,NB
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
6
6
years of professional experience
Work History
Supervisor
Flow Home Cleaning
04.2023 - Current
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Coordinator
Marshalls
08.2022 - 04.2023
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Attendant
Custom Drycleaners
05.2022 - 08.2022
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Demonstrated adaptability by quickly learning new techniques and technologies related to laundry and dry cleaning processes.
- Delivered exceptional customer service when interacting with clients during drop-off and pick-up times, addressing any concerns or questions professionally.
Manager
McDonald's
10.2020 - 05.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Assistant Manager
Robins Donuts
08.2018 - 10.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
High School Diploma -
Waterford Valley HighSchool
St. John's, NL06-2016
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Inventory control
- Multitasking
Timeline
Supervisor
Flow Home Cleaning
04.2023 - Current
Coordinator
Marshalls
08.2022 - 04.2023
Attendant
Custom Drycleaners
05.2022 - 08.2022
Manager
McDonald's
10.2020 - 05.2022
Assistant Manager
Robins Donuts
08.2018 - 10.2020
High School Diploma -
Waterford Valley HighSchool
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