Haley Hill
Arcata
Summary
Reliable and friendly Floor Manager with proven expertise in customer service and team training. Skilled in multitasking and fostering workplace communication, committed to enhancing operational efficiency and creating a welcoming environment.
Overview
3
3
years of professional experience
Work History
Floor Manager
The Minor Theatre
Arcata
08.2025 - Current
- Checking in customers and creating a warm environment when welcoming them into the lobby
- Training new staff and connecting them with the rest of the workplace
- Identified support needs and assisted departments during peak hours
- Listening to staff suggestions and consistently communicating with management about any adjustments that could be helpful
- Collaborating with management on workplace improvements and relaying all new procedures to staff
- Coordinating and planning events and responding to emails
- Balancing registers, processing payments, and issuing receipts
- Deep cleaning in opening and closing, and tidying throughout the day
Data Science Workshop Assistant
The Carpentries
Arcata
08.2023 - 08.2023
- Guided participants one-on-one through coding exercises
- Fostered an inclusive, supportive learning environment where participants felt comfortable asking questions and seeking assistance
- Communicated with instructors about lesson pacing and what concepts needed extra attention
Education
Bachelor of Science - Computer Science
California State Polytechnic University, Humboldt
Arcata, CA05-2024
Skills
- Welcoming and professional customer service
- Multitasking in fast-paced environments
- Clear and precise written and verbal communication
- Technology proficiency with the ability to learn new systems efficiently
- Strong ability to plan and coordinate
- Experienced in payment processing and keeping records
- Experienced in cleaning, organizing, and maintaining workspaces
- Attentive, organized, and detail-oriented
Affiliations
- Volunteer, Cleaning and Maintenance at Liberty Fitness - November 2025-Current
Timeline
Floor Manager
The Minor Theatre
08.2025 - Current
Data Science Workshop Assistant
The Carpentries
08.2023 - 08.2023
Bachelor of Science - Computer Science
California State Polytechnic University, Humboldt