Haley Harrington
Vallejo
Summary
Dynamic Front Office Coordinator at Medical Professionals with proven expertise in patient care and strong time management skills. Adept at enhancing workflow efficiency and delivering exceptional service in high-pressure environments. Recognized for meticulous attention to detail and effective problem-solving, ensuring optimal patient experiences and seamless operations.
Overview
4
4
years of professional experience
Work History
Front Office Coordinator
Medical Professionals
Sonoma
07.2024 - Current
- Company Overview: Front Office Coordinator for Marin Health Orthopedics.
- Scheduling a variety of appointments for new and existing patients.
- Responding to patient, physician, and medical facility inquiries and requests related to appointments, insurance, and various administrative matters.
- Completing all paperwork for patients on the day of their appointments to ensure readiness for the medical assistant and provider, and to ensure organization and efficiency for optimal patient care.
- Responsibilities including patient check in duties, handling the input and output of patient charts and documentation, copay collection, obtaining copies of patient insurance, and ensuring team and provider up to date knowledge regarding appointment times and schedules.
Medical Receptionist and Patient Care Coordinator
Bass Imaging
Walnut Creek
06.2023 - 06.2024
- Scheduling imaging exam appointments for patients.
- Answering phone calls to schedule exams, answering questions for other medical facilities, assisting patients with insurance, verifying patient information, directing phone calls for radiologists and doctors, and providing resolutions for patient issues.
- Front desk responsibilities include checking in patients for exams, handling the input and output of patient charts and documentation, completing payments, and scheduling patient exams.
- Training new employees with previously listed job responsibilities, as well as training in the Epic scheduling system.
Bartender
The Saap Avenue
Oakland
10.2022 - 06.2023
- Serving large quantities of bar-top guests while making craft cocktails for restaurant-floor guests. Managing all guests' needs and ensuring positive experiences. Completing guest requests for all craft cocktails with required significant memorization duties to ensure completion of all craft cocktails. Full food and bar service, including the completion of bar top cleaning duties throughout shifts.
- Memorizing the food menu and understanding each dish, as well as the flavors, to give guests the best understanding of their desired choices.
- Inventory completion following each shift, as well as inventory stocking duties prior to each shift. Crafting in-house syrup batches for all craft cocktails.
- Connecting with guests to make their visit positive and welcoming for the best service and experience possible.
Bartender
Crying Eagle Brewing Company
Lake Charles
08.2021 - 09.2022
- Company Overview: Crying Eagle is a two-story microbrewery that is well-known and popular for major music events in Lake Charles, LA.
- Working up to ten-hour shifts, managing multiple tasks.
- Memorization of craft beers, along with craft cocktails, to ensure guest satisfaction.
- Stock and prep prior to each shift. Inventory completion. Handling a variety of tasks, such as assisting patrons, changing kegs, counting money, restocking mid-shift, and problem-solving during busy hours.
- Connecting with guests to make their visit positive and welcoming for the best service and experience possible.
Education
Bachelors - Business Administration
Northwestern State University
Nachitoches, LA | DECEMBER 2023-PresentSkills
- Excel certification
- Strong time management abilities to meet deadlines, and maintain workflow efficiency
- Proven ability to collaborate effectively within diverse team environments
- Skilled in task prioritization to optimize productivity and resource use
- Maintains composure and delivers results in high-pressure situations
- Rapid adaptability to changing environments and clinical demands
- Proficient in patient care, with solid clinical skills, and empathy
- Clear and professional communicator with patients, families, and team members
- Meticulous attention to detail in clinical documentation and patient care
- Effective problem solver, addressing both patient concerns and team challenges
- Results-driven, with a strong focus on achieving individual and team goals
Websites
References
- Jennifer Fielding, Senior Vice President, (209)-707-7169, jensfaith@gmail.com
- Tanya Bowens, Senior Imaging Manager, (925)-262-6623, tanya.bowens@bassmedicalgroup.com
- Saige Mestayer, Event Coordinator, (337)-936-8214, skmestayer@gmail.com
- Cyndi Simon, Bar Manager, (337)-802-0200, csimon@gmail.com
Timeline
Front Office Coordinator
Medical Professionals
07.2024 - Current
Medical Receptionist and Patient Care Coordinator
Bass Imaging
06.2023 - 06.2024
Bartender
The Saap Avenue
10.2022 - 06.2023
Bartender
Crying Eagle Brewing Company
08.2021 - 09.2022
Bachelors - Business Administration
Northwestern State University
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