Haley Harker
Toronto,Canada
Summary
Versatile professional serves as the first point of contact for patients by verifying health cards, handling paperwork, and preparing records. Patient-oriented and helpful candidate familiar with MS Office and Accuro EMR systems coupled with knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
8
8
years of professional experience
Work History
Personal Support Worker
Home Concierge
12.2022 - Current
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Assisted with dressing guidance, grooming, dental care, meal preparation, and medication reminders.
- Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean..
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided catheter care
- Assisted w/ range of motion exercises.
- Alaya Care documentation.
Medical Office Administrator (student)
Gerrard Medical
07.2024 - 08.2024
- Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Aided with prescription refill requests.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
- Provided exceptional in-person and telephone customer service, addressing patient concerns promptly and professionally.
- Improved patient satisfaction by efficiently managing appointment scheduling and handling phone inquiries.
- Registered patients and completed associated paperwork for accurate records.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Performed various administrative tasks by filing, copying and faxing documents.
Personal Care Attendant
Kensington Gardens Long-Term Care Facility
07.2022 - 09.2022
- Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
- Monitored vital signs regularly, promptly reporting any concerns or changes in the client''s condition to healthcare providers.
- Offered emotional support when needed establishing trust between me as the attendant and the resident.
- Implemented individualized care plans designed by healthcare professionals to address specific resident needs and goals.
- Assisted w/ transfers, mobility, and ambulation.
- Utilized adaptive equipment like walkers or wheelchairs for aiding residents movement.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted residents in maintaining personal hygiene, including bathing, grooming, and dressing, while preserving their dignity and privacy.
- Assisted with mobility exercises to maintain strength in patients suffering from limited mobility.
- Enhanced residents satisfaction by providing attentive and personalized care tailored to individual needs.
- Answered call lights and supported residents comfort and safety by adjusting bed rails and equipment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting residents
- Used company software and databases to maintain records of services performed and residents conditions (POC Docmentation).
- Engaged residents in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help residents achieve nutritional objectives.
- Monitored residets' overall health and well-being and noted significant changes.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Student Personal Care Attendant
Kensington Gardens Long-Term Care Facility
04.2022 - 06.2022
Line Cook
Rose Reisman Catering
03.2017 - 05.2020
- Prepped, cooked, assembled & served food; prepared special event orders; wrote/printed labels; completed school prep list & ensured all meals were packed out accurately; packed out corporate orders.
Education
Medical Office Administrator Diploma -
Medix College of Healthcare
Toronto, ON08.2024
Personal Support Worker Certificate -
City Adult Learning Centre
Toronto, ON06.2022
Ontario Secondary School Diploma -
Danforth Collegiate Technical Institute
Toronto, ON05.2016
Skills
- Excellent communication skills
- Flexible & Adaptive
- Works well under pressure
- Punctual
- Multi-tasker
- Customer Service
- Organization & Time management capabilities
- Attentive to detail
- Medical Terminology
- Phone etiquette
- Team player; takes initiative to complete task
- Computer Skills; Accuro, Microsoft Word, Excel, Power- Point, & Transcription
Training
- SAJE Vital Signs, Standard First Aid & CPR C with AED
- Alzheimer’s Society Dementia Care Training & U-First Certificate, 03/01/22
References
Available upon request
Timeline
Medical Office Administrator (student)
Gerrard Medical
07.2024 - 08.2024
Personal Support Worker
Home Concierge
12.2022 - Current
Personal Care Attendant
Kensington Gardens Long-Term Care Facility
07.2022 - 09.2022
Student Personal Care Attendant
Kensington Gardens Long-Term Care Facility
04.2022 - 06.2022
Line Cook
Rose Reisman Catering
03.2017 - 05.2020
Medical Office Administrator Diploma -
Medix College of Healthcare
Personal Support Worker Certificate -
City Adult Learning Centre
Ontario Secondary School Diploma -
Danforth Collegiate Technical Institute
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