- Community Cleanup
- I enjoy helping others and giving back to the community
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Enjoy participating in hiking for overall physical and mental well-being
- Rock Climbing
- Gym Workouts
- Music
- Outdoor Recreation
- Crafting and DIY Projects
- Food Tourism
- Volunteering at local animal shelters and rescue organizations
- Playing Sports
- Animal Care
Haley Garcia
Berkeley
Summary
Dedicated professional with strong communication and conflict resolution skills. Proven ability to mentor junior specialists while enhancing operational readiness and customer satisfaction in dynamic environments.
Overview
1
1
Certification
8
8
years of professional experience
Work History
California National Guard
US Army
San Rafael, CA
01.2024 - Current
- Monitored security protocols to ensure safety of personnel and assets.
- Conducted regular inspections of facilities, identifying and addressing potential hazards.
- Collaborated with team members to enhance operational efficiency and response times.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Developed and implemented CBRN training programs for personnel to enhance operational readiness.
- Conducted risk assessments and ensured compliance with safety regulations in hazardous environments.
- Collaborated with cross-functional teams to improve response strategies during CBRN incidents.
- Mentored junior specialists, fostering skill development and knowledge sharing within the team.
- Improved response capabilities by conducting regular drills simulating various emergency scenarios related to CBRN threats.
- Served as a trusted resource for colleagues seeking information or guidance related to CBRN threat management, contributing to overall unit readiness.
- Managed inventory levels to ensure optimal stock availability and minimize shortages.
- Maintained accountability for assets valued in excess of $700,000.
Crew Leader
American Multi-Cinema
Emeryville, CA
12.2023 - Current
- Supervised daily operations, ensuring effective service delivery and team collaboration.
- Trained new crew members on operational procedures and customer service standards.
- Coordinated schedules for crew members to maximize efficiency during peak hours.
- Resolved customer inquiries and complaints, enhancing overall guest satisfaction.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Reduced downtime by proactively identifying and addressing maintenance needs for equipment.
- Operated pallet jacks for movement of food deliveries
CBRN Operations NCOIC
US Army
Joint Base Lewis McChord, WA
07.2020 - 12.2023
- Led CBRN response training for personnel, enhancing operational readiness and safety protocols.
- Developed and implemented standard operating procedures for hazardous materials handling and storage.
- Coordinated emergency response drills to assess team performance and improve operational efficiency.
- Oversaw inventory management of CBRN equipment, ensuring compliance with safety regulations and readiness standards.
- Mentored junior NCOs in CBRN operations, fostering skill development and leadership capabilities within the unit.
Crew Member
Raging Waters Los Angeles
San Dimas, CA
06.2019 - 08.2019
- Delivered exceptional customer service in high-volume environment, enhancing guest satisfaction and experience.
- Monitored guest interactions and provided support to ensure smooth operations during peak attendance times.
- Collaborated with team members to identify process improvements, resulting in increased efficiency in daily operations.
- Managed inventory of supplies and equipment, ensuring availability for seamless operation of park activities.
- Resolved guest inquiries and complaints promptly, contributing to positive experiences and repeat visits.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Cashier
LA County Fair
Pomona, CA
08.2018 - 09.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Ensured accurate cash handling and balanced registers at shift end.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained clean and organized work areas to enhance operational efficiency.
- Collaborated with team members to improve service delivery during peak hours.
- Welcomed customers and helped determine their needs.
Education
Associate of Science - Fire Science
City College of San Francisco
San Francisco, CA05-2027
High School Diploma -
Azusa High School
Azusa06-2020
Skills
- Verbal and written communication
- Sustained physical performance
- Information security protocols
- Consistent punctuality
- Conflict resolution strategies
- Proficient in radio communication
- Honest and dependable
- Customer engagement
- Reliable and responsible
- Attentive and observant
- Adaptable and flexible
- Teamwork and collaboration
Certification
- HAZMAT FRO - Hazardous Waste First Responder Operations
- FF1A- Fire Fighter Certification Examination
- FF2A- Fire Fighter 2 Certification Examination
- FF1C- Wildland Fire Fighter Certification Examination
Interests
Timeline
California National Guard
US Army
01.2024 - Current
Crew Leader
American Multi-Cinema
12.2023 - Current
CBRN Operations NCOIC
US Army
07.2020 - 12.2023
Crew Member
Raging Waters Los Angeles
06.2019 - 08.2019
Cashier
LA County Fair
08.2018 - 09.2018
Associate of Science - Fire Science
City College of San Francisco
High School Diploma -
Azusa High School