Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Haley Florence

Calgary

Summary

Dynamic customer service professional with proven expertise at The Travel Lady Agency, adept at enhancing customer loyalty skilled in conflict resolution, communication, and problem-solving; ensuring customer satisfaction. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customers and organizational goals. Skilled in active listening and complaint handling, I excel in high-pressure environments, ensuring satisfaction and fostering relationships. Strong background in customer interactions and service solutions.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

The Travel Lady Agency
06.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Answering customer calls and inquiries, becoming first point of contact and direction. While keeping corresponding documentation of our conversation.
  • Quality control on documents and invoices before it's passed onto agents.

Babysitter

Anna Maria Keyter
04.2020 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Communicated with parents regarding children's progress and development, raising any issues.

Education

High School Diploma -

Centennial High School
Calgary, AB
05-2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Microsoft outlook
  • Follow-up skills

Accomplishments

  • Public speaking, delivering a speech for the Lionheart foundation.
  • Took and completed School "Shop" with an A.

Languages

English
Native or Bilingual

Interests

  • Handy work
  • Photography
  • Art
  • Public speaking
  • Debate

Timeline

Customer Service Representative

The Travel Lady Agency
06.2022 - Current

Babysitter

Anna Maria Keyter
04.2020 - Current

High School Diploma -

Centennial High School

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Haley Florence