Haley Ellis
Toronto,ON
Summary
Versatile and hardworking individual with nearly 2 years of Health and Resident Care aide experience offering superior skills in patient needs assessment and healthcare team collaboration. Passionate multi-tasker dedicated to supporting team objectives to facilitate top-quality care. Well-versed in monitoring and noting vital signs, cleaning and sanitizing patient areas and assisting with personal hygiene tasks such as toileting and grooming. This coupled with over 1 year of Customer Service experience has provided me with the skills to preform in a professional manner while possessing excellent oral and written communication skills and warm, welcoming demeanor.
Overview
11
11
years of professional experience
Work History
Hairstylist Braiding
Self-employeed
03.2020 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize style longevity.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Recorded notes for future reference about customer preferences and services delivered.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Personal Assistant
Family Business
01.2019 - Current
- Oversaw personal and professional calendars and coordinated appointments for future appointment
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing supply levels.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled payments
Makeup Artist
Self-employeed
01.2019 - Current
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Demonstrated and explained use of different beauty products to educate customers.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Applied various layers of makeup to performers and customers to obtain necessary effect and look.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
Resident Care Aide
Chartwell
03.2020 - 08.2020
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Remained alert to problems or health issues of clients and competently responded.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Administered medications to patients and remained vigilant for negative side effects.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Documented residents' mental status, sleep and eating patterns in medical record books.
Customer Service Associate/Balloon Artist
Zest For Living
09.2019 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Developed and actualized customer service initiatives to decrease wait times.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Offered basic technical support for clients on wide range of company products.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Boosted sales revenue by skillfully promoting diverse service options.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Health Care Aide
Qualicare Family Homecare
05.2018 - 10.2018
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Obtained client medical history, medication information, symptoms and allergies.
- Maintained clean, safe and well-organized patient environment.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
Cashier
Walmart Canada
02.2017 - 06.2017
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Collected and authorized payments of guests.
- Reviewed weekly sales ads and monitored price changes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Customer Service Representative
Walmart Canada
02.2016 - 02.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cross-trained and provided back up for customer service managers.
Babysitter
N/A
01.2013 - 01.2015
- Prepared healthy, age-appropriate snacks and meals.
- Assisted children with homework assignments and special projects across different subjects.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Created and implemented diverse educational strategies to boost development.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles and read books to young children.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
Education
High School -
Harbord Collegiate Institute
Toronto, ON09.2016
Skills
- Privacy and confidentiality
- Travel Coordination
- Client Relations
- Calendar Management
- Personal Correspondence
- Expense Management
- Account Management
- Schedule Management
- Appointment Scheduling
- Flexible Schedule
Languages
French
Hobbies
- Hairstyling
- Cooking
- Reading
- Makeup
- Knitting
- Baking
- French (6 years)
- Childcare
- Volunteering
- Tutoring (grades 1-6)
References
Available upon request
Timeline
Hairstylist Braiding
Self-employeed
03.2020 - Current
Resident Care Aide
Chartwell
03.2020 - 08.2020
Customer Service Associate/Balloon Artist
Zest For Living
09.2019 - 01.2020
Personal Assistant
Family Business
01.2019 - Current
Makeup Artist
Self-employeed
01.2019 - Current
Health Care Aide
Qualicare Family Homecare
05.2018 - 10.2018
Cashier
Walmart Canada
02.2017 - 06.2017
Customer Service Representative
Walmart Canada
02.2016 - 02.2017
Babysitter
N/A
01.2013 - 01.2015
High School -
Harbord Collegiate Institute
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