Haley Ducharme
Devon
Summary
Dynamic leader with proven expertise in operations management and leadership development honed at Boston Pizza. Excelled in staff management, fostering a team-oriented environment, and enhancing customer relationships. Achieved significant improvements in service delivery by implementing strategic training programs. Skilled in problem-solving and employee scheduling, consistently delivering results beyond expectations.
Overview
19
19
years of professional experience
Work History
General Manager
Boston Pizza Devon
03.2018 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Managed staff schedules and maintained adequate coverage for all shifts.
Front Counter Customer Service Representative
Acklands Grainger
10.2012 - 09.2015
- Assisted with order fulfillment during peak hours, working alongside colleagues to ensure prompt service delivery for customers.
- Handled telephone inquiries professionally and courteously, providing accurate information to callers.
- Provided backup support for other departments as needed, showcasing teamwork skills while maintaining high-quality customer service standards.
- Built strong relationships with regular customers by delivering personalized service that exceeded expectations.
- Offered basic technical support for clients on wide range of company products.
Server/Manager
Boston Pizza
09.2006 - 10.2012
- Trained servers on order management, food service quality and how to build rapport with guests.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Trained staff members on use of POS system.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Father Mercredi High School
Fort McMurray, AB06-2004
Skills
- Leadership Development
- Proficient in Problem Solving
- Operations management
- Team player
- Staff management
- Customer relationship management
- Employee scheduling
Languages
English
Native or Bilingual
French
Limited Working
Timeline
General Manager
Boston Pizza Devon
03.2018 - Current
Front Counter Customer Service Representative
Acklands Grainger
10.2012 - 09.2015
Server/Manager
Boston Pizza
09.2006 - 10.2012
High School Diploma -
Father Mercredi High School
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