Haley D'Souza
Summary
Experienced Optometric Tech with background preparing patient for appointment with optometrist to foster outstanding examination experience. Liaises with intake staff to welcome patients and promote smooth patient transitional flow from reception to exam. Thrives on helping others and participating in patient care to create pleasant and memorable optometry visits.
Encouraging supervisor and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Optometric Assistant
Milton Optometry
01.2023 - Current
- Helped patients with optical selections and dispensing to facilitate customer service.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted patients, scheduled appointments, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
- Took medical histories and reported current concerns from patients prior to physical exam by optometrist.
- Administered visual acuity tests, glaucoma screening and Keratometry and communicated findings to doctor.
- Scheduled appointments, handled referrals and ordered supplies for optometric practice.
- Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Tracked records, filed documents and maintained communication between patients to manage office flow.
- Coordinated individual duties of staff.
Supervisor
Shoppers Drug Mart
05.2018 - 02.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Made daily cash deposits to company bank.
- Operated photocopy machine, cash register and other office equipment.
- Performed accurate balancing of all receipts and transactions.
- Traced back specific cash transactions to origins.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
Diploma - Office Administration Legal
Sheridan College
Mississauga, ON2021
High School Diploma -
Jean Vanier
Milton2018
Skills
- Customer Service
- Critical Thinking
- Computer Proficiency
- Basic Accounting Practices
- Superior Work Ethic
- Staff Coaching and Training
- Time Management
- Problem solving
- Administrative Duties
- Calm and Professional Under Pressure
- Microsoft Word
- Spreadsheets
- Coordination
Timeline
Optometric Assistant
Milton Optometry
01.2023 - Current
Supervisor
Shoppers Drug Mart
05.2018 - 02.2023
Diploma - Office Administration Legal
Sheridan College
High School Diploma -
Jean Vanier
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