- Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Hi, I’m
Haley Donnelly
Bowmanville,ON
Summary
Overview
7
years of professional experience
1
Certification
Work History
Central Oshawa Animal Hospital, Oshawa, ON
Receptionist
2021.10 - 2022.08 (10 months)
Job overview
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Answered owner animal health questions and advised on best care practices.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Entered data from pet records and office visits into computer system.
Dogtopia, Pickering, ON
Canine Caretaker (Coach)
2022.01 - 2022.08 (7 months)
Job overview
- Exercised animals regularly with walks and rigorous play activities.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Trained animals in behavioral compliance or other special routines or commands.
- Followed pet care instructions for dietary needs and medication regimens.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
Metroland Media, Bowmanville, ON
Mail Carrier
2015.03 - 2019.01 (3 years & 10 months)
Job overview
- Distributed mail on foot to residences and businesses, delivering to approximately 150 customers per shift.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Greeted customers and answered questions regarding mail pick-up times, postal regulations and delivery costs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Updated routes based on weather and road conditions in real-time to decrease delivery times by 70%.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Completed minor preventative maintenance and mechanical repairs on equipment.
- Resolved problems, improved operations and provided exceptional service.
- Delivered newspapers to customer locations within specific timeframes.
St Vincent Du Paul, Bowmanville, ON
Sales Associate
2017.07 - 2017.09 (2 months)
Job overview
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved perfect attendance and on-time record.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new and potential customers.
- Managed over 150 customers twice per week.
- Prepared merchandise for sales floor by pricing or tagging
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
Education
Northern College of Applied Arts And Technology Haileybury, ON
Diploma from Veterinary Science
04.2024
University Overview
Skills
- Team Leadership
- Stock Shelves
- Opening And Closing
- Sales
- Inventory Control
- Product replenishment
- Team Building
- Safety enforcement
- Cultural awareness
- Interpersonal Communication
Certification
- Has had Customer Service Training
Timeline
Canine Caretaker (Coach)
Dogtopia
2022.01 - 2022.08 (7 months)
Receptionist
Central Oshawa Animal Hospital
2021.10 - 2022.08 (10 months)
Sales Associate
St Vincent Du Paul
2017.07 - 2017.09 (2 months)
Mail Carrier
Metroland Media
2015.03 - 2019.01 (3 years & 10 months)
Northern College of Applied Arts And Technology
Diploma from Veterinary Science
- Has had Customer Service Training
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