Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Haley Cervantes

West Covina

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Travel Nanny

Freelance
06.2022 - Current
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Assisted with light housekeeping duties as well as running errands.
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.

Retail Sales Associate

Hacienda Outlet
06.2021 - 06.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Trained new staff on store policies, procedures, and customer service standards.
  • Provided exceptional customer service by addressing complaints and resolving issues promptly.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Office Assistant

West Covina Unified School District
08.2019 - 03.2020
  • Managed daily office operations and maintained organized filing systems.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Education

Bachelor of Arts - Business Administration, Marketing

California State University
Fullerton, CA
05-2025

Skills

  • Project management
  • Customer service
  • Team building
  • Conflict resolution
  • Educational program planning
  • Event coordination

Certification

  • Market Research Internship – Stukent (2025-05)
  • Google Ads Essential Training – LinkedIn Learning (2024-07)
  • SEO Foundations – LinkedIn Learning (2024-07)

Timeline

Travel Nanny

Freelance
06.2022 - Current

Retail Sales Associate

Hacienda Outlet
06.2021 - 06.2022

Office Assistant

West Covina Unified School District
08.2019 - 03.2020

Bachelor of Arts - Business Administration, Marketing

California State University

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Haley Cervantes