Haley Cervantes
West Covina
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Travel Nanny
Freelance
06.2022 - Current
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Built positive and nurturing environments to support child social and emotional growth.
- Assisted with light housekeeping duties as well as running errands.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
Retail Sales Associate
Hacienda Outlet
06.2021 - 06.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Trained new staff on store policies, procedures, and customer service standards.
- Provided exceptional customer service by addressing complaints and resolving issues promptly.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Office Assistant
West Covina Unified School District
08.2019 - 03.2020
- Managed daily office operations and maintained organized filing systems.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Bachelor of Arts - Business Administration, Marketing
California State University
Fullerton, CA05-2025
Skills
- Project management
- Customer service
- Team building
- Conflict resolution
- Educational program planning
- Event coordination
Certification
- Market Research Internship – Stukent (2025-05)
- Google Ads Essential Training – LinkedIn Learning (2024-07)
- SEO Foundations – LinkedIn Learning (2024-07)
Timeline
Travel Nanny
Freelance
06.2022 - Current
Retail Sales Associate
Hacienda Outlet
06.2021 - 06.2022
Office Assistant
West Covina Unified School District
08.2019 - 03.2020
Bachelor of Arts - Business Administration, Marketing
California State University
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