Haley Bruce

Corona

Summary

Analytical and detail-oriented professional with over four years of experience in financial services, contract funding, and operational support. Proven track record of managing high volumes of funding and credit documentation while maintaining strict compliance and high accuracy standards. Skilled in dealer and system support, data analysis, troubleshooting technical issues, and training cross-functional teams. Recognized for adaptability, communication skills, and leadership in fast-paced, highly collaborative environments.

Overview

years of professional experience

Work History

Funding Analyst

Hyundai Capital America

Irvine

04.2021 - Current

Processes over 10 auto credit and contract applications per hour, while maintaining a 98% quality assurance target.
Lead training for 50+ associates (domestic and international), specializing in process education and policy adherence to company and state-specific guidelines.
Contributes to the Multiple Contract Return initiative, reducing contract return rates from 1.53% to 0.90%.
Partners with cross-functional teams to diagnose process issues, implement solutions, and test system updates.
Assists in developing and revising company-wide policies to ensure compliance with state and federal laws.
Rated 'Outstanding' for the annual review in 2024 for performance, project support, and achieving key department metrics.

Bank Teller

Wells Fargo

Costa Mesa

07.2019 - 04.2021

Processed 10+ high-volume financial services, including deposits, withdrawals, and loan payments, per hour.
Ensured compliance with financial regulations and maintained robust internal controls.
Handled sensitive customer data and transactions, emphasizing confidentiality and accuracy.
Educated customers on account features and available financial products at a success rate of 90%.

Education

Bachelor of Arts - Business Administration

Vanguard University

Costa Mesa, CA

05-2019

Skills

System & Dealer Support Technical Troubleshooting
Contract & Credit Document Analysis
Compliance & Policy Adherence

Operational Process Optimization
User Access Management & Data Integrity
Team Training & Process Education

Timeline