Haley Brown
Summary
Highly self-motivated individual with over 8 years of experience in customer service and a proven record of exceeding sales and KPI targets. Strong analytical, communication, and teamwork skills, with the ability to adapt quickly to new environments. Committed to contributing to team success and further developing professional skills. Brings a positive attitude and dedication to continuous learning and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Representative Team Leader
Myers Chevrolet Buick GMC
10.2022 - Current
- Ensure dealership success by selling new and used vehicles. Built and maintained relationships with clients, following up on leads and ensuring post-sale satisfaction, contributing to personal and dealership database.
- Negotiated vehicle pricing, trade-in values, and financing options, ensuring customer satisfaction while meeting dealership KPIs.
- Completed paperwork and vehicle demonstrations upon delivering
Sales and Design Consultant
Upper Room Home Furnishings
08.2020 - 10.2022
- Delivered exceptional customer service by providing a smooth and easy buying experience for all customers. Assisted in the selecting furniture that matched lifestyle, budget, and functional needs.
- Effectively demonstrated product features and benefits, proving guidance on materials, design and quality.
COVID Screener
Palladium Orthodontics
04.2020 - 08.2020
- Conducted health screening of employees, visitors, patient's and family member's upon entry to the facility, including temperature checks and health questionnaire.
- Enforced COVID-19 safety protocols including mask-wearing, social distancing hand sanitization
- Complied with all federal, state, and local regulations as well as company rules.
Assistant Manager
Swiss Chalet
09.2015 - 03.2020
- Led a diverse staff by collective communication, motivation and conflict resolution while training new employees on serving and takeout standards.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Diploma -
Earl of March Secondary School
07.2019
Skills
- Time Management
- Effective Communication
- Analytical Thinking
- Schedule Optimization
- Customer Service
- Computer Proficiency
- Team management
- Attention to Detail
Certification
- OMVIC, 2026
- Smart Serve Alcohol Certification
- Emergency First Aid CPR/AED - Level C
- AODA Customer Service/IASR Training
Awards
- Armstrong Award: Recognizing hardworking and dedicated students
- Honour Society Award
- Recilancy Award
Strengths
- Proven ability to prioritize tasks efficiently, and manage multiple responsibilities simultaneously
- Exercise in analyzing complex situations, identifying causes, and implementing solutions to enhance operational efficiency.
- Strong verbal and written communication skills, effective in interacting with clients, colleagues, and management.
Languages
English
Timeline
Sales Representative Team Leader
Myers Chevrolet Buick GMC
10.2022 - Current
Sales and Design Consultant
Upper Room Home Furnishings
08.2020 - 10.2022
COVID Screener
Palladium Orthodontics
04.2020 - 08.2020
Assistant Manager
Swiss Chalet
09.2015 - 03.2020
Diploma -
Earl of March Secondary School
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