Haley Bonfante
San Diego
Summary
Dynamic Scheduling Coordinator at Align Orthodontics with a strong work ethic and proven problem-solving abilities. Expert in managing complex appointment calendars and maintaining confidentiality. Recognized for delivering exceptional customer service and fostering teamwork, contributing to a positive work environment while efficiently handling sensitive information.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Align Orthodontics
08.2024 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Accomplished multiple tasks within established timeframes.
Educator
Lululemon
02.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Guest Education Lead
Lululemon
10.2020 - 02.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
Bachelor of Arts - Sociology
San Diego State University
San Diego, CA05-2023
Skills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Time management skills
- Teamwork and collaboration
- Schedule management
- Customer relationship management
- Office administration
Certification
- Basic Life Support Certification (BLS) - American Heart Association or Red Cross.
- CPR/AED Certification
Timeline
Scheduling Coordinator
Align Orthodontics
08.2024 - Current
Educator
Lululemon
02.2024 - Current
Guest Education Lead
Lululemon
10.2020 - 02.2024
Bachelor of Arts - Sociology
San Diego State University
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