Haleema Bilal
Medical Esthetician / Makeup artist
Ajax,ON
Summary
- Client Services Manager providing leadership to customers and serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Delivers excellent client services while building and maintaining client relationships. Strong people management skills coach, lead and develop employees.
- Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
10
10
years of professional experience
Work History
Customer Care Manager
Rogers Communications
08.2018 - 05.2022
- Provided world class customer service to customers all across Canada
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Color Specialist
MAC Cosmetics
10.2017 - 08.2018
- Provided professional makeup applications
- Greeted customers and helped with product questions, selections and purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items and join reward programs.
Color Consultant
SEPHORA
05.2015 - 07.2017
- Handled day-to-day customer contact phone, in store and emails.
- Provided primary customer support to internal and external customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- meeting sales quotas and targets
Education
GED -
Centennial College of Applied Arts And Technology
Scarborough, ON07.2018
Skills
- Client Interactions
- Process and Performance Improvement
- Team Goals
- Managing Operations and Efficiency
- Thrive in high stressful, fast paced work environments
- Flexible working hours
- Strong communication skills
- Upselling strategic techniques
Certification
- Sales Manager Certificate
- CPM - Certified Professional Manager
Timeline
Customer Care Manager
Rogers Communications
08.2018 - 05.2022
Color Specialist
MAC Cosmetics
10.2017 - 08.2018
Color Consultant
SEPHORA
05.2015 - 07.2017
GED -
Centennial College of Applied Arts And Technology
Similar Profiles
Rutika TawdeRutika Tawde
Manager - Business Controls at Rogers Communications Inc. (Rogers Bank)Manager - Business Controls at Rogers Communications Inc. (Rogers Bank)
Robert DrysdaleRobert Drysdale
Store Manager at Rogers Communications Inc.Store Manager at Rogers Communications Inc.
Stephanie Anne MagugatStephanie Anne Magugat
Customer Service Consultant at Rogers CommunicationsCustomer Service Consultant at Rogers Communications