Hale Crystal
North Highlands
Summary
Energetic and outgoing employee dedicated to fostering positive guest relations. Passionate about securing a new and challenging customer service position in a fast-paced office setting. Brings a highly enthusiastic approach to work as a Customer Service professional with a strong willingness to learn and adapt. Demonstrates dedication through excellent communication, listening, and customer service skills. Willing to work any available shift to ensure the highest level of service. Personable and friendly individual who excels at prioritizing and completing simultaneous tasks while achieving demanding service goals. Expertise in customer relationship management, conflict resolution, and up-selling. Customer-oriented team player with a dependable and courteous nature. Self-starter ready to make a positive impact in any role.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
PASCO Scientific
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Delivered prompt service to prioritize customer needs.
Server
Creekside Diner
05.2013 - Current
- Completed opening and closing checklists, including emptying trash, refilling napkin dispensaries, dating food.
- Guided guests through menu options while demonstrating thorough knowledge of food, beverages and ingredients.
- Maintained consistent serve times by immediately placing orders, routinely checking on tables and quickly serving prepared food to guests.
- Maintained table settings by removing courses, replacing utensils and refilling beverages courteously and promptly.
- Minimized customer wait times by efficiently taking and filling orders.
- Trained 5 new employees on proper food handling, guest expectations and restaurant protocols.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Answered phones politely and promptly while accurately recording and confirming orders.
- Checked in deliveries and signed off on products received.
- Calculated charges, issued table checks and collected payments from customers.
Caregiver/Med Room
Citrus Heights Terrace
07.2018 - 10.2018
- Supervised frequent activities such as medication and personal hygiene to ensure safety.
- Developed strong and trusting rapport with each client to facilitate best care and assistance possible.
- Monitored clients' progress to report necessary changes.
- Provided basic care for elderly patient, including scheduling appointments and managing medications.
- Administered all necessary medications as directed by care plan.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Took and recorded patients' temperature, pulse and blood pressure.
House Clener
Johnny Sparkles
09.2013 - 05.2017
- Deep cleaning, changing linens, and removing trash.
- Thoroughly cleaned Chiropractors establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
- Properly swept, vacuumed and mopped all floor surfaces of the house.
- Completed organized, cleaned and sanitized rooms, including kitchens, bedrooms, living rooms, and bathrooms.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Drove the van to the arranged houses for the day.
- Promoted to leadership position after 2 year in position.
Front Office Receptionist
Dr. Milton Meyers
03.2011 - 04.2012
- Responded to telephone inquiries from clients to deliver information to inform and educate callers.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
- Managed a multi-line phone system and greeted all patients.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Observed strict HIPAA guidelines at all times according to company policy.
- Took and recorded patients' temperature, pulse and blood pressure.
- Made sure the doctor had lunch.
server/manager
dennys
10.2006 - 09.2009
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
- Performed checkouts of servers to ensure that all tickets were accounted for.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Developed and maintained exceptional customer service standards.
- Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
- Seated patrons, documented food and beverage orders and served food in an efficient and personable manner.
- Prepared banquet rooms for use, including adjusting lights, sound volumes and room temperature, ensuring comfortable experience for guests.
- Cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
- Calculated charges, issued table checks and collected payments from customers.
Education
High School Diploma -
Sierra Nueva
Sacramento, CA2003
Certificate - Medical Office Specialist
Kaplan college
2011
Skills
- Payment processing
- Conflict and dispute resolution
- Safe food handling
- Organization and efficiency
- Multi-line telephone skills
- Multitasking and prioritization
- Multitasking ability
- Administering medication
- CPR certified
- First Aide certified
- punctual and reliable
- Customer service
Timeline
Customer Service Representative
PASCO Scientific
08.2022 - Current
Caregiver/Med Room
Citrus Heights Terrace
07.2018 - 10.2018
House Clener
Johnny Sparkles
09.2013 - 05.2017
Server
Creekside Diner
05.2013 - Current
Front Office Receptionist
Dr. Milton Meyers
03.2011 - 04.2012
server/manager
dennys
10.2006 - 09.2009
Certificate - Medical Office Specialist
Kaplan college
High School Diploma -
Sierra Nueva
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