Halai NAsir
Toronto,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Manager
Empire One Travel
01.2021 - Current
- Make professional, accurate, cost effective travel arrangements for clients while providing excellent customer service.
- Answer phone professionally, courteously and promptly.
- Market, sell and consult with clients in regard to tour, cruise, air, car and hotel products.
- Assist corporate clients with reservations for hotels, cars, airline within the company Guidelines and meeting the clients loyalty programs whenever possible.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
Travel Agent Assistant
Empire One Travel
01.2021 - Current
- Responsible for answering all phone calls and assisting clients, completing travel arrangements.
- Responsibilities include ordering and filling brochures.
- Answering phone calls and applying skills I had learned from Travel Courses.
- Created detailed travel itineraries, incorporating flight, accommodation, and activity options tailored to individual client needs.
- Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
Education
Associate of Applied Science - Management And Leadership
Graduated Collage
Seneca 06.2008
Skills
- Experienced manager
- Customer Relationship Management (CRM)
- Schedule Preparation
- Lead Generation
- Pays special attention to client satisfaction
- Excellent verbal communication skills
- Extensive knowledge of the day to day workings of a busy travel agency
Accomplishments
- Cross-trained on the agency manager's tasks and responsibilities and was entrusted to handle all duties when that individual was unavailable.
Skills
Book, brochures, clients, excellent customer service, , filling, Market, phone, travel arrangements
Timeline
Manager
Empire One Travel
01.2021 - Current
Travel Agent Assistant
Empire One Travel
01.2021 - Current
Associate of Applied Science - Management And Leadership
Graduated Collage
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