Jamal Abokhalil
Burnaby,BC
Summary
Operations Director with over 25 years of experience in leading multinational teams and achieving operational excellence within the food and logistics sectors. Demonstrates expertise in leadership, process optimization, and team management, complemented by a solid academic foundation in Business Administration. Proven track record of driving business growth, enhancing efficiency, and ensuring timely execution of strategic initiatives. Committed to leveraging extensive skills to further enhance organizational performance and operational strategies.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Operations Director
Subway Restaurants Franchises – Four Faces Est.
Riyadh
01.2017 - 12.2024
- Created reports detailing operational performance metrics such as cost savings, production output.
- Collaborated with other departments to ensure that all operations were running smoothly and efficiently.
- Directed the development of systems for tracking inventory levels, customer orders, shipping schedules.
- Implemented successful business strategies to increase revenue and target new markets.
Chief Operating Officer
Shamel Food Co., Master Franchisee of Subway Restaurants
Riyadh
01.2009 - 09.2017
- Leveraged trends in customer industries and marketplaces to shape solutions and approaches.ie
- Served as strategic advisor and functional expert on critical strategic and operational matters.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
Operations Manager
DHL
Eastern Province
03.2006 - 05.2009
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Enforced federal, state, local and company rules for safety and operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Air Operations Manager
DHL
01.1996 - 12.2006
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Developed and implemented safety improvements to cultivate safe and productive work environment for all personnel.
- Developed top-performing operations teams by recruiting, training and mentoring new hires to build cohesive, driven groups.
Operations Manager
DHL
Riyadh KSA
01.2005 - 09.2006
- Measured and reviewed performance via KPIs and metrics.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Tracked and replenished inventory to maintain par levels.
- Oversaw financial management, budget management, accounting and payroll activities.
Education
Bachelor of Science - Bachelor of Science in Business Administration
University of Ein Shams
Cairo, Egypt06-1993
Skills
- Business analysis
- Maintaining inventory
- Key performance indicators
- Report writing
- Change management processes
Certification
- Predictive Index – USA
- Subway Diploma (Manager’s Certificate) – Dubai
- Subway Field Consultant Certificate – India
- HABC Highfield Award in Supervising Food Safety (Level 3) – UK
- Leadership in Action – Dubai
- Foundation of Leadership – Riyadh, Saudi Arabia
- The Leader Within – Dubai, by Scott Watson
- Numerous internal and external management, technical, and leadership training programs.
Accomplishments
- Recognized by Subway International for outstanding customer service.
- Achieved the #1 position globally in average sales per store for six consecutive years (2012-2017).
- Consistently delivered outstanding KPI results and business performance.
- Received multiple awards and recognition certificates for excellence.
Timeline
Operations Director
Subway Restaurants Franchises – Four Faces Est.
01.2017 - 12.2024
Chief Operating Officer
Shamel Food Co., Master Franchisee of Subway Restaurants
01.2009 - 09.2017
Operations Manager
DHL
03.2006 - 05.2009
Operations Manager
DHL
01.2005 - 09.2006
Air Operations Manager
DHL
01.1996 - 12.2006
Bachelor of Science - Bachelor of Science in Business Administration
University of Ein Shams
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