Assistant Chief Education Officer with a career history in managing operations, activities, and services. Recommend management goals and objectives and assist in supervising, directing, and managing daily operations. Skilled in human resources, operations, production, and compliance. Assists in meeting all departmental goals and objectives.
Hi, I’m
Hakeemat Oloruntosin Adams
Ajax,ON
Summary
Overview
13
years of professional experience
1
Certification
Work History
Lagos State Scholarship Board
Assistant Chief Education Officer
01.2022 - 01.2023
Job overview
- Pioneered rigorous evaluation system to ensure that awards were exclusively conferred upon deserving students with Lagos State origins, enhancing credibility and impact of scholarship
- Assumed active role in identifying opportunities to develop and implement projects that promoted organization's missions and functions
- Cultivated long-term relationships through focused effort on Awardees unique needs and finding best solutions
- Maintained positive officer-student relations by addressing problems head-on and implementing successful corrective actions
- Maintained professional demeanor by staying calm when addressing unhappy or angry students (awardees) who are yet to receive annual scholarship payment
M – Solutions Consulting International LTD
Customer Care Representative
01.2019 - 01.2022
Job overview
- Responded to customer needs through competent customer service and prompt problem-solving
- Assisted call-in customers with questions and orders
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Navigated multiple computer systems and applications to find information
- Communicated with clients regarding account services, statements, and balances
- Logged call information and solutions provided into internal database
- Maintained and managed customer files and databases
Lagos State Universal Basic Education Board (LSUBEB)
Principal Education Officer
01.2017 - 01.2018
Job overview
- Conducted routine monitoring of teaching and learning activities in-state public schools, proactively engaging with educators to ensure conducive learning environment, fostering environment of collaboration and continuous improvement
- Carried out detailed inspections of school resources and facilities with focus on identifying areas for improvement, helping to create better learning spaces for students
- Oversaw monitoring and evaluation of schools in riverine areas within Lagos State, connecting with local communities and fostering collaboration for educational development
- Expertly collated reports of activities, crafting detailed minutes of meetings, and executed proper documentation fostering well-organized and efficient administrative system.
Lagos State Ministry of Basic Education
Senior Education Officer
01.2010 - 01.2017
Job overview
- Diligently maintained comprehensive and up-to-date records of all private schools, ensuring that registration processes ran seamlessly and efficiently which reduced bureaucratic delays and streamlined school registration
- Facilitated approval and submission of essential documentation, including meeting minutes, to school registration unit, private education, and special program development with adherence to compliance standards and document integrity contributing to overall efficiency of department
- Expertly organized and managed prestigious annual Lagos state spelling bee contest, overseeing all aspects of competition from participant selection to even logistics, resulting in successful and high-profile annual event
- Took proactive stance in maintaining integrity of all facilities designated for registration, ensuring that were in compliance with requirements for purpose-built school structures
- This commitment to quality played vital role in enhancing educational infrastructure in state
- Frequently traveled off-site to deliver critical reports, ensuring timely communication and dissemination of vital school news and information to stakeholders
Education
National Open University of NigeriaLagos, Nigeria
Post-graduate Diploma from Public Administration
01.2017
University Overview
University of Lagos, Akoka, NigeriaLagos, Nigeria
Master of Education from Guidance And Counseling
05.2014
University Overview
University of LagosLagos, Nigeria
Bachelor of Science from Business Studies
01.2008
University Overview
Skills
- Technology Proficiency
- Monitoring and Evaluation
- Customer Relations
- Teamwork and Collaboration
- Written Communication
- Planning and Coordination
Languages
English
Certification
- Project Management, Toronto Metropolitan University, 2023
- Introduction to Caregiving, ALISON COURSE, 2023
- Becoming a Care Assistant, ALISON COURSE, 2023
- Standard First Aid and CPR 'C' with AED, 2023
Skills Highlights
Skills Highlights
- Proficient in effectively managing administrative tasks, including scheduling, document management, and workflow optimization. Proven ability to oversee office operations and lead teams to achieve organizational goals.
- Adept at fostering strong, long-lasting relationships with clients by providing exceptional service, understanding their needs, and resolving issues promptly.
- Skilled in developing and executing strategic plans for process improvement, cost reduction, and productivity enhancement.
- Exceptional verbal and written communication skills. Capable of conveying complex information clearly, both internally and externally.
- Exceptional ability to collaborate seamlessly within teams and across departments, fostering a positive work environment.
- Proficient in the use of Microsoft Office Suite (Word, Excel, and PowerPoint), AI prompting, and other collaborative tools like Zoom, Google meet, email communications, Microsoft Team etc.
Timeline
Assistant Chief Education Officer
Lagos State Scholarship Board
01.2022 - 01.2023
Customer Care Representative
M – Solutions Consulting International LTD
01.2019 - 01.2022
Principal Education Officer
Lagos State Universal Basic Education Board (LSUBEB)
01.2017 - 01.2018
Senior Education Officer
Lagos State Ministry of Basic Education
01.2010 - 01.2017
National Open University of Nigeria
Post-graduate Diploma from Public Administration
University of Lagos, Akoka, Nigeria
Master of Education from Guidance And Counseling
University of Lagos
Bachelor of Science from Business Studies
- Project Management, Toronto Metropolitan University, 2023
- Introduction to Caregiving, ALISON COURSE, 2023
- Becoming a Care Assistant, ALISON COURSE, 2023
- Standard First Aid and CPR 'C' with AED
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