Hakeem Ismail

• Developed internal project management systems and communications to facilitate successful operations.
• Managing strategic vision for four new product releases and keeping cross-functional teams on track and on deadline. Prioritize work to be done, build and share roadmaps across teams, and incorporate feedback from internal and external sources.
• Focus on establishing and representing voice of customer. Stand in as proxies for customers during discussions of backlog prioritization and requirements as part of Scrum cycle. Write user stories, facilitating work estimations, and coordinating external validation of team's work.
• Organized and participated in meetings and workshops to foster shared project approach and track progress.
• Managed and oversaw15 junior project consultants and delegated tasks for timely execution.

Project - Unit4 ERP software version upgrade on new Windows servers and higher SQL database versions

• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.

Assignment - Application design through SDLC, and Business requirement/process documentation and improvement

• Achieved eleven (11) successful system deployments by coordinating cross-functional teams throughout all stages of development.
• Conducted comprehensive testing processes for quality assurance, minimizing post-deployment issues for 10 projects and improving end-user satisfaction.
• Collaborated with stakeholders to gather requirements, translating them into actionable plans for system improvements.
• Managed 6 complex projects from inception to completion, ensuring timely delivery within budget constraints.

List of projects implemented through Waterfall/Agile approach.

• Implementation/Upgrade of robust Enterprise Content Management (ECM) to improve access to over 5,000,000 documents, records, and contents from creation to disposal to achieve a single source of truth.
• Digital Intake project – digitization of incoming paper mail and storing them in the Enterprise Content Management system to support online customer service delivery to over 1,600,000 clients.
• Full cycle application/system upgrade – Unit4 ERP – Milestone 2 to Milestone 5, Milestone 7 to 7 and Milestone 7 to 9 saving over $100,000 from budget.
• Annual internal Cybersecurity review of processes, strategies, and policies to ensure compliance with standards, and refresh of obsolete devices.
• The ID Badge and access CARDS project-(Project to automate the design, capture, and printing of photo ID for over 1,500 employees, visitors, contractors, and other categories of human resources and integrate the ID into the building Identity and Access Management (IAM) system.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

• Project Consultant: Electronic Health Records (EHR) system: Integration of several islands of automated medical solutions into a single Electronic Health Records System for a large Hospital. The integrated systems include a Pharmacy Management system, Radiology Operations, Laboratory system, Automated Provider of order Entry (CPOE), General hospital Administration, Electronic Medication Administration, Clinical decision support, and Practice Management – incorporation of billing and collections.
• Project Consultant: Telecom Central Switch upgrade: Senior Project Manager that oversees the capacity upgrade of the Nortel central Public Switch from 50,000 to 500,000 subscribers to accommodate additional landlines, and Session Initiated Protocol (SIP) Voice Over Internet Protocol (VOIP) users.
• Reduced project costs through effective resource allocation and management techniques.

• Chief Information Officer - Supervised over 165 Full Time Employees (FTE), contract staff, and contractors, and took responsibilities for over N2 billion large banking / financial services integration project to direct, and manage developments, and creation of new IT/business systems that meet defined business goals.
• Experienced Chief Information Officer (CIO) who successfully managed the technology strategy and operations of two large commercial banks in Nigeria (Intercity Bank Plc and Unity Bank Plc).
• Experienced Senior Executive/Project Manager who coordinated the merger and integration of 13 commercial banks – strategies, processes, culture, information, and infrastructure as part of a large recapitalization process.
• Developed, and implemented the Change Management strategic plan that drove the review, remodeling, and redesign of key banking business processes to ensure efficiency, quality, and standardization. The exercise improved Unity Bank's profitability by 300% in 2010.
• Senior Project lead that coordinated large-scale IT infrastructure planning, design, and installation for a large commercial bank with 200+ branches, and 5000+ staff in alignment with business goals.
• Experience Change Manager working out effective Project, and Change Management strategic plans, and adopting best-fit change models for moving an organization from its current state (processes, technology, systems, structures, and values) to future states (Vision).
• Experienced Senior Project/Change Manager who is highly skilled in building effective communications strategies to manage resistance to change.
• Excellent Team lead, with client interaction skills and good exposure to working with large multi-disciplinary, and multi-cultural teams.
• Senior Program Manager/Consultant on many strategic, regulatory, and transformational projects that delivered business values for many organizations. .