Haju Yun
North York,ON
Summary
Dedicated and empathetic professional with a strong background in providing support to individuals from diverse backgrounds, including international students, crisis callers, and mental health clients. Skilled in active listening, crisis intervention, and fostering positive relationships through cultural sensitivity and compassion. Proven ability to manage responsibilities effectively in high-pressure environments while maintaining a client-centered approach.
Overview
5
5
years of professional experience
Work History
School Admission Support
Urban International School
Toronto, Ontario
01.2025 - Current
- Supported international students in navigating academic, emotional, and cultural challenges, fostering a compassionate and supportive environment.
- Developed individualized solutions for students’ academic and personal concerns by leveraging active listening and problem-solving skills.
- Facilitated effective communication between students, families, and faculty to address concerns and ensure students’ well-being.
- Coordinated workshops and resources for student success, promoting resilience and adaptability in a multicultural environment.
Distress Line Phone Responder
Distress Centres of Greater Toronto
Toronto, Ontario
01.2025 - Current
- Provided emotional support and crisis intervention to individuals experiencing distress, including those facing mental health challenges, loneliness, and suicidal ideation.
- Utilized active listening and empathy to build rapport and create a safe space for callers to share their experiences.
- Collaborated with team members and supervisors to assess risk levels and connect individuals with appropriate community resources and support services.
- Maintained confidentiality and adhered to organizational protocols while documenting detailed call records for follow-up and program evaluation purposes.
Child Care Provider
Freelance (Self-Employed)
Toronto, Ontario
01.2021 - 09.2024
- Provided nurturing care and emotional support, fostering the child’s sense of security and confidence.
- Designed and implemented activities to promote emotional regulation, communication skills, and social development.
- Supported the child in navigating daily routines and transitions, helping build a sense of structure and independence.
- Demonstrated empathy and patience while addressing behavioral challenges, tailoring approaches to the child’s unique needs.
Clinic Manager
Dr. Kim's Clinic of Psychiatry
Toronto, Ontario
03.2024 - 04.2024
- Assisted a physically immobile psychiatrist in daily operations, ensuring seamless patient care and administrative efficiency.
- Supported patient intake and scheduling, creating a welcoming and organized environment for individuals seeking mental health care.
- Handled sensitive patient information with discretion and professionalism, adhering to confidentiality standards.
- Demonstrated adaptability and problem-solving skills in managing clinic logistics and addressing patient concerns.
Brand Specialist
KFT Cash and Carry
Vaughan, Ontario
01.2024 - 01.2024
- Built rapport with diverse clients during trade fairs, enhancing communication and interpersonal skills applicable to client-centered care.
- Promoted products with enthusiasm and professionalism, honing persuasive and empathetic engagement strategies.
- Organized product displays and ensured accessibility, fostering a positive and welcoming atmosphere for customers.
Customer Service Associate
TJX Winners
Toronto, Ontario
07.2022 - 12.2023
- Provided empathetic customer support, resolving concerns and ensuring a positive shopping experience.
- Adapted communication style to connect with individuals from diverse backgrounds, enhancing inclusivity and understanding.
- Handled challenging customer interactions with patience and professionalism, de-escalating conflicts and building trust.
Call Center Agent
Miratel Solutions
Toronto, Ontario
01.2022 - 04.2022
- Delivered compassionate support to clients through inbound and outbound calls, addressing concerns with empathy and active listening.
- Managed high-volume calls while maintaining composure and professionalism, demonstrating resilience in a fast-paced environment.
- Collaborated with team members to meet customer needs effectively, showcasing teamwork and problem-solving skills.
Customer Service Associate
The Salvation Army Thrift Store
Toronto, Ontario
09.2019 - 12.2020
- Assisted customers with empathy and care, helping them locate items and addressing individual needs.
- Handled donations with sensitivity and respect, ensuring a positive experience for donors and fostering a sense of community.
- Promoted the organization’s mission to support vulnerable populations, aligning daily work with broader charitable goals.
Education
Bachelor of Arts - Psychology
York University
Toronto, ON06-2024
Skills
- Active Listening
- Crisis-Intervention
- Conflict Resolution
- Cultural Sensitivity
- Problem-Solving
- Time Management
- Team Collaboration
Accomplishments
- Milal Church Scholarship Award, (2022)
- YLT Scholarship Award, (2023)
Languages
English
Native/ Bilingual
Korean
Native/ Bilingual
Chinese (Mandarin)
Elementary
Timeline
School Admission Support
Urban International School
01.2025 - Current
Distress Line Phone Responder
Distress Centres of Greater Toronto
01.2025 - Current
Clinic Manager
Dr. Kim's Clinic of Psychiatry
03.2024 - 04.2024
Brand Specialist
KFT Cash and Carry
01.2024 - 01.2024
Customer Service Associate
TJX Winners
07.2022 - 12.2023
Call Center Agent
Miratel Solutions
01.2022 - 04.2022
Child Care Provider
Freelance (Self-Employed)
01.2021 - 09.2024
Customer Service Associate
The Salvation Army Thrift Store
09.2019 - 12.2020
Bachelor of Arts - Psychology
York University
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