Hajrah Ahmed
Toronto
Summary
Dedicated customer service professional with over 5 years of experience in fast-paced retail environments, bringing strong problem solving skills, leadership potential and a commitment to delivering efficient, customer-focused service. Highly passionate about team development, operational excellence and creating a positive experience for every customer.
Overview
2026
2026
years of professional experience
Work History
PC Express Personal Shopper
Real Canadian Superstore
01.2020 - Current
- Picking customer grocery orders and accurately preparing them with high quality products while meeting daily pick rate targets
- Reaching out to customers to confirm order details and discuss potential product substitutions
- Checking customers out by verifying ID (for first time customers) and processing payments by card or pre authorized payments.
- Loading customer orders into vehicles in a timely manner
- Adapting quickly to daily changes in workload and order volume
- Following Food, Health and Safety protocols
- Assisting customers in store with questions, helping them locate items, and providing information about products
- Training new team members on picking and staging procedures
- Handling customer complaints/order issues professionally
- Processing Refunds
- Taking initiative during manager absence to keep workflow moving
Sales Associate
Cellmate
2019 - 2021
- Promote and sell mobile devices, accessories, and services plus meet sales targets and upsell when appropriate
- Assist with stocking shelves, organizing merchandise, and conducting inventory counts
- Handle sales transactions, returns, and exchanges accurately and efficiently
- Help customers with basic troubleshooting for devices or direct them to technical support if needed
- Participate in promotions and marketing efforts to attract customers
Cashier
Mcdonalds
01.2017 - 01.2019
- Taking orders, answering questions, and providing assistance at the counter and drive-thru
- Maintaining cleanliness in the dining area, kitchen, and restrooms
- Processing payments, giving change, and managing the cash register
- Training and mentoring new employees
- Collaborating with colleagues to ensure efficient service during busy periods
Education
Georges Vanier Secondary School
06-2019
Social Services
Centennial College
Scarborough04-2021
Skills
- Problem-solving
- Communication Skills
- Multi-Tasking in Fast-Paced Environments
- Active Listening
- Strong Attention to Detail
- Compassionate
- Building Customer Loyalty
- Critical Thinking
- Interpersonal Skills
- Hitting Targets
- Health and Safety Procedures
- Motivating Team Members
- PC Express Systems
- Microsoft Excel
Languages
English
Native or Bilingual
Hindi
Full Professional
Punjabi
Native or Bilingual
Urdu
Full Professional
Timeline
PC Express Personal Shopper
Real Canadian Superstore
01.2020 - Current
Cashier
Mcdonalds
01.2017 - 01.2019
Sales Associate
Cellmate
2019 - 2021
Georges Vanier Secondary School
Social Services
Centennial College
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