Hajra Khuram
Stoney Creek,ON
Overview
22
22
years of professional experience
Work History
Client Advisor
RBC Royal Bank
01.2023 - Current
- Researched and evaluated potential investment products for clients.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Successfully marketing promotions and educate the benefit of utilizing the offers for the clients
- Analyzing the accounts for capital investments for the clients and providing appropriate referral within RBC
- Opening and closing of cash accounts. Including but not limited to ATM loading.
- Appropriate and professional conduct while conducting business
- Critically analyze and looking for successful problems solving technique for clients.
- Ensuring to make banking more accessible and user friendly for clients
- Assessing the needs of the clients and providing solutions and/or alternative to clients.
- Monitor all accounts at the teller for any fraudulent activities
- Verifying clients identity appropriately to ensure that right account is being accessed by the right person.
Salon Operator
Vivebridals
09.2009 - Current
- Catering to clients diverse need with expert opinion and application
- Retailing products related to all makeup, hairstyling and other needs
- Following up with clients for excellent customer satisfaction
- Ensuring clients safety including but not limited to being mindful of allergies and sensitivities
- Keeping the environment of the saloon clean, healthy and sanitized as per Ontario regulations of aestheticians
- Emailing promotions in a timely manner
- Documenting clients accounts appropriately
- Financial handling and accounts of the business
- Keeping up with the business profile online with up to date fashion needs and requirements
School Bus Driver
Sharp Bus Lines
02.2022 - 01.2023
- Assisted in loading and unloading students and belongings.
- Created and enforced bus rules and kept expectations posted.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Communicated information to parents to promote good communication and transparency.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
Customer Service Representative
McDonald’s
10.2002 - 07.2004
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Sought ways to improve processes and services provided.
- Investigated and resolved customer inquiries and complaints quickly.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Processed customer service orders promptly to increase customer satisfaction.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Diploma - Cosmetology Studies
Marca College
Mississauga, ON08.2010
Certificate - Payroll Administration
Centennial College of Applied Arts And Technology
Scarborough, ON07.2003
High School Diploma -
Scarborough Centre For Alternative Studies
Toronto, ON06.2003
Languages
English
Full Professional
Urdu
Full Professional
Punjabi
Professional Working
Additional Information
Preparing exam for IFC (mutual funds)
Timeline
Client Advisor
RBC Royal Bank
01.2023 - Current
School Bus Driver
Sharp Bus Lines
02.2022 - 01.2023
Salon Operator
Vivebridals
09.2009 - Current
Customer Service Representative
McDonald’s
10.2002 - 07.2004
Diploma - Cosmetology Studies
Marca College
Certificate - Payroll Administration
Centennial College of Applied Arts And Technology
High School Diploma -
Scarborough Centre For Alternative Studies