HAJARAH NAKIBUUKA
Toronto,ON
Summary
Highly-qualified Housekeeping Supervisor offering 10 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
10
10
years of professional experience
Work History
Cleaner Supervisor
Ham Enterprises Ltd
10.2018 - 05.2023
- Trained and mentored all new personnel to maximize quality of service and performance.
- Adhered to safety protocols by enforcing proper equipment usage.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed laundry sorting, washing, drying, and ironing.
Cleaning Crew Member
Mega Stores Ltd
01.2013 - 10.2017
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Emptied trashcans and transported waste to collection areas.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Used cleaners and squeegees to clean windows, glass partitions and mirrors.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Arranged and removed tables, chairs and decorations to prepare facilities for events such as meetings and banquets.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Education
Bachelor Of Business Administration - Business Administration
Makerere University
Kampala Uganda 01.2010
Uganda Advanced Certificate Of Education - High School
Kitebi Secondary School
Kampala Uganda 11.2005
Skills
- Cleaning Practices
- Staff Evaluations
- Task Assignment
- Department Coordination
- Sorting and Washing Laundry
- Staff Scheduling
- Data Archiving
- Customer Service-Focused
- Cleaning Bathrooms
- Payroll Understanding
- Folding Clean Laundry
- Supply Inventory Management
- Cleaning and Sanitation
- Invoice Processing
- Guest Relations
- Health and Safety Compliance
- Inter-Department Collaboration
- Vacuuming and Sweeping
- Dusting Furniture
- Window Cleaning
- Customer Service
Languages
English
Full Professional
Timeline
Cleaner Supervisor
Ham Enterprises Ltd
10.2018 - 05.2023
Cleaning Crew Member
Mega Stores Ltd
01.2013 - 10.2017
Bachelor Of Business Administration - Business Administration
Makerere University
Uganda Advanced Certificate Of Education - High School
Kitebi Secondary School
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