HAJAR MOUSSAFIR
Mississauga,MAROC
Summary
Bilingual and dedicated customer service officer with over 10 years of experience in providing high-quality service that fosters repeat business. Skilled in handling customer inquiries, resolving complaints, and ensuring overall customer satisfaction. Seeking a challenging role to leverage my experience and skills for the success of the company.
Overview
10
10
years of professional experience
Work History
Customer service officer
Manar
02.2015 - 01.2025
- Greeted customers and provided assistance in a friendly and professional manner
- Promoted products to customers and upsold when opportunities arose
- Handled cash, credit card, and electronic payments, ensuring accuracy and security
- Investigated and resolved customer inquiries and complaints promptly
- Maintained records of transactions, customers interactions and complaints for reporting and analysis
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
- Maintained a clean and organized checkout area including restocking merchandise and supplies
- Participated in training sessions and team meetings to stay informed about new products, and promotions to provide accurate information to customer
Education
Bachelor of Science - Professional degree in actuarial and insurance technology
University Hassan 1 of Economics and Social Sciences
Mohammedia06.2011
Skills
- Practical knowledge of computer systems
- Communication tools
- Interpersonal skills
- Communication skills
- Multitasking
- Prioritization
- Time management
- Problem-solving
- Call center operations
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Customer service officer
Manar
02.2015 - 01.2025
Bachelor of Science - Professional degree in actuarial and insurance technology
University Hassan 1 of Economics and Social Sciences
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