Haiyan Jin

● Ensure regulatory compliance of product safety, labels, advertising, and promotions as well as adherence to policies and international guidelines.
● Collaborated with commercialization team to identify business needs and data sources by providing guidance. I ensured that the company operates within legal and ethical boundaries, reducing risks and maintaining brand integrity
● Review/approve label graphics and formulations for regulatory compliance and technical accuracy

● Support Product Innovation and Collaborate with R&D teams to ensure new product development aligns with regulatory requirements and market demands
● Provide analytical reports on project teams to enable accurate decision-making on cost saving and sustainability

●Oversee product quality and safety standards throughout the production process and supplier onboarding and recertification process
● Maintain GFSI systems including FSQM, HACCP, BRC, Food Safety Plan, Specifications, Audits, Risk Assessments, Validations etc.

●Conduct supplier audits to ensure compliance with company policies and industry regulations
● Develop and implement quality control procedures to improve efficiency and sustainability
● Support regulatory and certification programs such as artwork & formulation approval, Organic, Fairtrade, Halal, Kosher etc. Co-ordinate 3rd party testing and external audits, and non-compliance corrective actions
● Creating and maintaining quality training decks with employees
● Handled escalated customer complaints with empathy and patience, working closely with management to reach satisfactory resolutions

• Ensure suppliers comply with applicable regulations (e.g., FDA, USDA standards) and certifications (e.g., HACCP, SQF, BRC)
• Played a crucial role in the approval process of suppliers, conducting audits within supplier facilities and conducting review of supplier documentation
• Prepare detailed audit reports and present findings to internal stakeholders, such as procurement, quality, and operation teams
• Participated in internal and external audits, collaborated with cross functional team to resolve any quality issues and non-compliance
• Managed customer complaints, compile and evaluate complaint data into trends, graphs and decks for management

• Assisted President on weekly meeting schedules and planning of yearly event by creating budget plan
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Built strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
• Collaborated with local organizations including non-profits businesses to raise fund to SickKids Hospital