Haiyan Jin
Toronto,ON
Summary
Motivated professional with extensive experience in customer relations, sales and administrative tasks. And aim delivering customer service and administrative excellence, including clerical support and public interaction. Excels in customer service and database administration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Compliance Technician
Club Coffee- Olam Food Ingredients
10.2023 - Current
- Worked with compliance team to identify and resolve events of non-compliance.
- Reduced regulatory risks by conducting thorough audits and identifying areas for improvement.
- Assisted compliance team with annual reporting and regulatory submissions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Handled escalated customer complaints with empathy and patience, working closely with management to reach satisfactory resolutions.
Regulatory Affairs Specialist
International Cheese Co
08.2020 - 10.2023
- Thoroughly reviewed and updated critical documents to guarantee their alignment with regulatory requirements
- Facilitated productive communication between company management and regulatory agencies, fostering positive relationships.
- Collaborated closely with both the marketing team and production team to provide product information for successful new product launches
- Skillfully investigated and addressed customer complaints and inquiries related to private label products, showcasing a strong commitment to customer satisfaction
- Played a crucial role in the approval process of suppliers, conducting audits within supplier facilities and conducting review of supplier documentation.
Assisstant to Executive Director
Toastmaster Markham Club
12.2019 - 09.2022
- Assisted President on weekly meeting schedules and planning of yearly event by creating budget plan
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Built strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Collaborated with local organizations including non-profits businesses to raise fund to SickKids Hospital
Quality Assurance Specialist
International Cheese Co
08.2018 - 08.2020
- Supported QA and Plant manager in managing of Food Safety and Quality systems
- This includes training, new equipment validation, monitoring, program modifications, and participating in BRC, CFIA audits
- Developed a comprehensive Food Defense Program and conducted training sessions on Food Safety, contributing to a culture of safety and compliance within the organization.
Education
Advanced Diploma - Food Science Technology
Centennial College
04.2018
Skills
- Excellent Communication
- Report Preparation
- Time Management
- Proficient in operating Microsoft Office tools and ERP and knowledge of python,
Timeline
Compliance Technician
Club Coffee- Olam Food Ingredients
10.2023 - Current
Regulatory Affairs Specialist
International Cheese Co
08.2020 - 10.2023
Assisstant to Executive Director
Toastmaster Markham Club
12.2019 - 09.2022
Quality Assurance Specialist
International Cheese Co
08.2018 - 08.2020
- HACCP Certified
- BRC Internal Audit Certified
Advanced Diploma - Food Science Technology
Centennial College
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
HACCP Certified
Assess and update HACCP program
Monthly BRC Program Assessment
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