Haitien Chiang
Los Angeles
Summary
Practice management professional with a background in multi-site operations, insurance services, and outpatient clinical operations. Experienced in patient services, clinic workflow coordination, staff supervision, and bilingual communication across diverse service environments.
Overview
9
9
years of professional experience
Work History
Practice Manager
Urgent Health Medical Center
Glendale
07.2024 - Current
- Oversee day-to-day clinic operations to ensure a smooth workflow and patient flow.
- Monitor and support front office staff, including onboarding and workflow training.
- Manage patient registration, insurance verification, and appointment scheduling processes.
- Analyze scheduling patterns and workflows to identify and improve operational inefficiencies.
- Collaborate with physicians and clinical staff to support efficient, patient-centered care.
- Prepare basic operational reports, and track patient volume using Excel and Word.
- Maintain a working knowledge of major medical insurance plans and outpatient clinic operations.
Account Manager
California Surrogate & Eggs Donation Center
Irvine
01.2024 - 07.2024
- Maintained strong client relationships through proactive communication and ongoing case coordination.
- Served as the primary point of contact for predominantly Asian clients, addressing concerns, expectations, and evolving needs.
- Leveraged bilingual communication (English/Mandarin) to ensure clear understanding, cultural sensitivity, and trust-building.
- Coordinated closely with internal teams to support seamless communication and consistent case progression.
Insurance Specialist
KCAL Insurance Agency
Hacienda Heights
08.2022 - 01.2023
- Delivered customer service support related to insurance benefits, coverage, and policy inquiries.
- Verified insurance information and assisted clients with coverage-related questions and concerns.
- Worked closely with internal teams to resolve issues efficiently and accurately.
- Maintained accurate documentation while supporting team-based daily operations.
Operations Associate Manager
Uranus27 Boba
Upland
06.2017 - 08.2022
- Managed day-to-day operations across three locations, ensuring consistent workflows and service standards.
- Supervised and scheduled multi-site staff teams, supporting onboarding, and daily operations.
- Coordinated high-volume operations and service workflows in fast-paced environments.
- Served as an escalation point for customer issues, ensuring timely resolution and service consistency.
Education
Bachelor of Arts - Business Administration, Marketing
California State University, Fullerton
Fullerton, CA12-2023
Skills
- Insurance verification
- Patient care coordination
- Bilingual (Mandarin, English, Taiwanese)
- Clinic scheduling operations
- Staff coordination
- MS Word and Excel
- Practice operations
- Patient relations
Timeline
Practice Manager
Urgent Health Medical Center
07.2024 - Current
Account Manager
California Surrogate & Eggs Donation Center
01.2024 - 07.2024
Insurance Specialist
KCAL Insurance Agency
08.2022 - 01.2023
Operations Associate Manager
Uranus27 Boba
06.2017 - 08.2022
Bachelor of Arts - Business Administration, Marketing
California State University, Fullerton