Hi, I’m
Haitham Iskandarani
London,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
years of professional experience
1
Certification
Work History
Shoppers Drug Mart
Assistant Store Manager
11.2023 - 04.2024
Job overview
- Demonstrated leadership by providing positive and effective resolution to customer and team members concerns
- Coordinated and communicated with company buyers on what items to purchase for a store's inventory and supervises the activities of the stores merchandising efforts
- Managed and maintained materials and stocked product inventory
- Achieved staffing objectives by recruiting and evaluating job candidates
- Scheduled employees efficiently to improve productivity, profitability and margins
- Continuously trained staff effectively to encourage them to meet company standards
- Protected company assets and improved profitability by developing and implementing security and safety programs for employees and customers.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
Rexall Pharmacy Group
Assistant Manager
12.2022 - 10.2023
Job overview
- Supervised day to day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Mentored team members to enhance professional development and accountability in workplace
- Monitored security to protect employees, customers and property
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Participated in raising employee awareness of the integrated management system.
Atletico Club
Personal Trainer
11.2020 - 02.2022
Job overview
- Provided weekly training sessions to clients and monitoring their progress Trained clients during strength training, cardiovascular exercise, and stretching
- Designed specific workout systems for individual clients based on performance ability
- Demonstrated proper technique for exercises to avoid injuries
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Conducted comprehensive fitness assessments, setting realistic goals for each client''s unique needs and abilities.
Lotus Trading and Pharmaceuticals
Sales Representative
06.2018 - 12.2019
Job overview
- Managed customer accounts to secure customer satisfaction and repeat business
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Resolved customer complaints by listening to their problems, crafted solutions and implementing them to ensure customer satisfaction Communicate with management by providing daily, weekly, monthly and annual market reports and analysis Conducted market research by gathering current market place information on pricing, products, and innovative techniques.
Al Soussa Restaurant
Floor Manager
07.2016 - 06.2018
Job overview
- Managed teams of 10 employees to maintain smooth-running operations of shop floor
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls
- Managed store inventory and stock levels to maintain availability of products.
Education
Beirut Arab University
Bachelor's Degree from Banking and Financing
Skills
- Team management
- Customer relations
- Managing multiple priorities
- Customer service and satisfaction
- Money Handling
- Customer Relationship Management (CRM)
- Motivational Coaching
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Ukrainian
Limited Working
Certification
ICDL (International Certificate of Digital Literacy), LB15001484, 04/2016
- First Aid/CPR Certified
- CPT - Certified Personal Trainer
Awards
1st place Men’s physique championship 2018 (Beirut-Lebanon)
Timeline
Assistant Store Manager
Shoppers Drug Mart
11.2023 - 04.2024
Assistant Manager
Rexall Pharmacy Group
12.2022 - 10.2023
Personal Trainer
Atletico Club
11.2020 - 02.2022
Sales Representative
Lotus Trading and Pharmaceuticals
06.2018 - 12.2019
Floor Manager
Al Soussa Restaurant
07.2016 - 06.2018
Beirut Arab University
Bachelor's Degree from Banking and Financing
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