Summary
Overview
Work History
Education
Skills
Timeline
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HAIRMARY ZEKARYAS

Toronto,ON

Summary

With my strong communication skills and a natural ability to connect with people, I am eager to learn and develop in the aviation environment. Drawing from my understanding of hospitality and customer service principles, I am ready to apply and enhance my conflict resolution and multitasking skills in the Cabin Crew role.

Overview

9
9
years of professional experience

Work History

CEC Service Consultant

Don Valley North Toyota
02.2020 - Current
  • Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes and conflicts with empathy.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Collaborated with staff members to enhance customer service experience and exceed team goals.
  • Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
  • Efficiently managed multiple projects simultaneously while maintaining strict deadlines and quality standards.

Server

ONE Restaurant
03.2017 - 11.2021
  • Served food and beverages promptly with focused attention to customer needs at Forbes standard.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail, guest rapport and hygiene, reflecting positively on establishment.

Front Desk Receptionist

Hazelton Hotel
04.2016 - 07.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained an organized front desk area that contributed to smooth operations and professional appearance.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
  • Contributed to a positive work environment by effectively collaborating with colleagues across various departments.

Education

Paralegal Education

Humber College
04-2022

Skills

  • Strong interpersonal skills
  • Customer service excellence
  • Interpersonal communications
  • Strong work ethic
  • Attention to detail
  • First aid
  • Team collaboration
  • Reliability and punctuality
  • Food and beverage service
  • Problem-solving
  • Safety procedures
  • Leadership qualities

Timeline

CEC Service Consultant

Don Valley North Toyota
02.2020 - Current

Server

ONE Restaurant
03.2017 - 11.2021

Front Desk Receptionist

Hazelton Hotel
04.2016 - 07.2019

Paralegal Education

Humber College

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HAIRMARY ZEKARYAS