Hairmala Aklilu
Scarborough,ON
Summary
Looking to secure a position where I am dedicated to offering exceptional assistance to team members and clients. By efficiently utilizing my skills, I aim to make a significant contribution to the success of the organization.
Overview
6
6
years of professional experience
Work History
Receptionist
LA Fitness
03.2022 - 11.2023
- Greeted incoming visitors and customers in a professional manner and offered friendly and knowledgeable assistance.
- Verified appointments, engaged with clients, and updated client records as needed.
- Promptly answered incoming phone calls and directed them to the appropriate staff members.
- Handled cash transactions accurately and maintained precise payment records.
Call Agent
KGS Research
08.2020 - 10.2021
- Provided courteous and professional assistance to clients.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Gathered extensive research to aid in achieving company goals.
- Delivered exceptional customer service by creating a welcoming and positive experience.
Office Clerk Volunteer
George Brown College
03.2018 - 03.2019
- Provided clerical support to company employees by organizing and filing documents.
- Assisted employees with with tasks as needed.
- Used computer skills like Microsoft Excel.
- Maintained cleanliness of work environment as well as set up board meeting rooms for employees.
Education
Bachelor of Arts - Criminology And Justice (Honours)
University of Ontario Institute of Technology
Oshawa, ON04.2025
High School Diploma -
Senator O'Connor College School
Toronto, ON06.2021
Skills
- Enthusiastic, Friendly and Positive Attitude
- Adaptability and Critical Thinking Skills
- Excellent Communication Skills
- Great Work Ethic
- Time Management
- Advanced Computer Skills
Languages
English
French
Timeline
Receptionist
LA Fitness
03.2022 - 11.2023
Call Agent
KGS Research
08.2020 - 10.2021
Office Clerk Volunteer
George Brown College
03.2018 - 03.2019
Bachelor of Arts - Criminology And Justice (Honours)
University of Ontario Institute of Technology
High School Diploma -
Senator O'Connor College School
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