Hai Ngan Luong
Mississauga,Ontario
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Pho 99 Vietnamese Restaurant
06.2020 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Assistant Manager
Chatime Bubble Tea
11.2019 - 05.2020
- Produced beverages according to SOP.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
CPAP Clinician
CPAP Direct
09.2015 - 01.2016
- Delivered high-quality patient care by conducting thorough assessments, developing treatment plans, and providing ongoing therapeutic support.
- Advocated for patients within the healthcare system to ensure access to appropriate resources and services when needed.
- Developed tailored treatment plans to address the unique needs of each patient and promote optimal recovery.
- Provided patients with detailed information about symptoms, causes and treatment expectations.
Education
College Diploma - Registered Practical Nursing
Seneca College of Applied Arts And Technology
King City, ON06-2015
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Passion for customer satisfaction
Languages
English
Native or Bilingual
Vietnamese
Full Professional
Timeline
Restaurant Manager
Pho 99 Vietnamese Restaurant
06.2020 - Current
Assistant Manager
Chatime Bubble Tea
11.2019 - 05.2020
CPAP Clinician
CPAP Direct
09.2015 - 01.2016
College Diploma - Registered Practical Nursing
Seneca College of Applied Arts And Technology
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