Haily Switzer
LONDON
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Front End Courtesy Clerk
Metro
LONDON
07.2019 - Current
- I welcome customers in and provide friendly customer service.
- I handle and resolve customer complaints, refunds and returns.
- Manage breaks, supervise the front end staff and train new staff members on store policies and customer service standards.
- Respond to incoming store calls, assisting customers with inquiries and concerns.
- Maintain proper cash handling procedures such as daily audits, counting and balancing cash registers, and depositing money properly.
Food Service Worker
Tim Hortons
LONDON
11.2017 - 08.2018
- Prepared and served beverages and food items, enhancing customer satisfaction through efficient service.
- Maintained cleanliness and organization of workstations and dining areas, contributing to a welcoming dining environment.
- Followed safety and sanitation guidelines, ensuring compliance and promoting a safe dining experience.
Education
H.B. Beal
LONDON, ONSkills
- Excellent customer service
- Positive, friendly and professional
- Complaint resolution
- Cash handling
- Adaptability
Certification
- RetailSafe Alcohol Handling Certificate
References
References available upon request.
Timeline
Front End Courtesy Clerk
Metro
07.2019 - Current
Food Service Worker
Tim Hortons
11.2017 - 08.2018
H.B. Beal