Samantha Greve
54 Chaparral Ridge Drive SE,Calgary
Summary
Medical Office Assistant with 15+ years of experience and strong office management skills. Proficient in Microsoft Office. Exceptional problem-solving and organizational skills. Talented at multi-tasking without compromising quality. Meticulous with hands-on experience. Keeps office running smoothly. Handling appointment setting, using medical software applications and performing clerical duties. Caring, compassionate and always professional.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Billing Coordinator
Canada Diagnostic Centres
Calgary , AB
2021.04 - Current
- Communicated with Medavie to resolve denied claims and resubmitted.
- Reviewed patient records identified medical codes and created invoices for billing purposes.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Participated in team-building activities to enhance working relationships.
- Set up effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
- Prepared and submitted monthly billing reports to management for financial overview.
- Monitored customer accounts to identify and rectify billing issues.
- Researched and resolved billing discrepancies to enable accurate billing.
Medical Office Assistant
Canada Diagnostic Centres
2011.04 - 2021.07
- Directed patients to exam rooms, fielded questions and prepared for diagnostic examinations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Received, recorded and filed medical payments by check, cash and credit card.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Reviewed and sent medical records to other physicians upon request.
- Adhered to strict guidelines at all times to protect patient privacy.
- Pulled charts and prepared for Technologists and Radiologists.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Registered new patients and updated existing patient demographics by collecting detailed patient information including personal.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Completed skilled administrative work to support all office staff and operational requirements.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Maintained patient databases and updated information.
- l facility, scheduling appointments, and handling patient inquiries
- Answered phone calls and messages for physicians in medical facilities, scheduling appointments, and handling patient inquiries
Call Center Agent
Mayfair Diagnostics
2004.07 - 2010.07
- Helped average of 60 clients every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Responded to client requests for exams, services and company information.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Streamlined issue resolution processes by collaborating closely with colleagues from other departments when necessary.
- Participated in ongoing training sessions to stay updated on company policies and procedures, ensuring highest quality of service for clients.
Education
Diploma - Medical Office Assistant
Career College
Calgary, AB03.2004
High School Diploma -
Bishop Grandin High School
Calgary, AB06.1994
Skills
- Communication skills
- Organizational skills
- Ability to multitask
- Customer service
- Well-developed interpersonal skills
- Teamwork skills
- Payment Collection and Processing
- Healthcare Coding
- Patient Care
- Scheduling
- Understanding of Medical Ethics
- Managing Patient Records
- Administrative Support
- Payment collection
- Medical claims submission
- Payment posting
Certification
WHIMIS
Trophon Certificate (Ultrasound Disinfection)
Medical Terminology
Sensitive Document Protection
Difficulty Conversations Training
Timeline
Billing Coordinator
Canada Diagnostic Centres
2021.04 - Current
Medical Office Assistant
Canada Diagnostic Centres
2011.04 - 2021.07
Call Center Agent
Mayfair Diagnostics
2004.07 - 2010.07
Diploma - Medical Office Assistant
Career College
High School Diploma -
Bishop Grandin High School
WHIMIS
Trophon Certificate (Ultrasound Disinfection)
Medical Terminology
Sensitive Document Protection
Difficulty Conversations Training
Similar Profiles
Tasha LagranTasha Lagran
Medical Radiation Technologist at Canada DIagnostic Centres (CDC)Medical Radiation Technologist at Canada DIagnostic Centres (CDC)
Masuma SheikhMasuma Sheikh
Diagnostic Medical Sonographer at Canada Diagnostic CentresDiagnostic Medical Sonographer at Canada Diagnostic Centres
Masuma SheikhMasuma Sheikh
Diagnostic Medical Sonographer at Canada Diagnostic CentresDiagnostic Medical Sonographer at Canada Diagnostic Centres