Samantha Greve
54 Chaparral Ridge Drive SE,Calgary
Summary
Medical Office Assistant with 15+ years of experience and strong office management skills. Proficient in Microsoft Office. Exceptional problem-solving and organizational skills. Talented at multi-tasking without compromising quality. Meticulous with hands-on experience. Keeps office running smoothly. Handling appointment setting, using medical software applications and performing clerical duties. Caring, compassionate and always professional.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Billing Coordinator
Canada Diagnostic Centres
Calgary, AB
04.2021 - Current
- Communicated with Medavie to resolve denied claims and resubmitted.
- Reviewed patient records identified medical codes and created invoices for billing purposes.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Participated in team-building activities to enhance working relationships.
- Set up effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
- Prepared and submitted monthly billing reports to management for financial overview.
- Monitored customer accounts to identify and rectify billing issues.
- Researched and resolved billing discrepancies to enable accurate billing.
Medical Office Assistant
Canada Diagnostic Centres
04.2011 - 07.2021
- Directed patients to exam rooms, fielded questions and prepared for diagnostic examinations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Received, recorded and filed medical payments by check, cash and credit card.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Reviewed and sent medical records to other physicians upon request.
- Adhered to strict guidelines at all times to protect patient privacy.
- Pulled charts and prepared for Technologists and Radiologists.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Registered new patients and updated existing patient demographics by collecting detailed patient information including personal.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Completed skilled administrative work to support all office staff and operational requirements.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Maintained patient databases and updated information.
- l facility, scheduling appointments, and handling patient inquiries
- Answered phone calls and messages for physicians in medical facilities, scheduling appointments, and handling patient inquiries
Call Center Agent
Mayfair Diagnostics
07.2004 - 07.2010
- Helped average of 60 clients every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Responded to client requests for exams, services and company information.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Streamlined issue resolution processes by collaborating closely with colleagues from other departments when necessary.
- Participated in ongoing training sessions to stay updated on company policies and procedures, ensuring highest quality of service for clients.
Education
Diploma - Medical Office Assistant
Career College
Calgary, AB03.2004
High School Diploma -
Bishop Grandin High School
Calgary, AB06.1994
Skills
- Communication skills
- Organizational skills
- Ability to multitask
- Customer service
- Well-developed interpersonal skills
- Teamwork skills
- Payment Collection and Processing
- Healthcare Coding
- Patient Care
- Scheduling
- Understanding of Medical Ethics
- Managing Patient Records
- Administrative Support
- Payment collection
- Medical claims submission
- Payment posting
Certification
WHIMIS
Trophon Certificate (Ultrasound Disinfection)
Medical Terminology
Sensitive Document Protection
Difficulty Conversations Training
Timeline
Billing Coordinator
Canada Diagnostic Centres
04.2021 - Current
Medical Office Assistant
Canada Diagnostic Centres
04.2011 - 07.2021
Call Center Agent
Mayfair Diagnostics
07.2004 - 07.2010
Diploma - Medical Office Assistant
Career College
High School Diploma -
Bishop Grandin High School
WHIMIS
Trophon Certificate (Ultrasound Disinfection)
Medical Terminology
Sensitive Document Protection
Difficulty Conversations Training
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